Program Coordinator (Bilingual REQUIRED)

Be part of a committed, supportive team dedicated to improving the lives of seniors.

Elders need volunteer supportive buddies more than ever. Would you like to help them connect? Want to help the world while you love what you do?

We are seeking an enthusiastic go-getter who can help us grow a program! Our Health Buddies program pairs volunteers with persons with chronic health conditions. The Health Buddy and their client share phone calls (and in-home visits, currently suspended) for 12 weeks to lessen their anxiety and make them feel more upbeat about their situation. It's a win-win-win. The client feels supported by their new buddy, the volunteer feels useful and needed, and YOU FEEL LIKE YOUR JOB IS HELPING THE WORLD!

We are very fast-paced and we focus on YOUR professional development with tools like Brene Brown's Courageous Leadership, SMART goals and 80/20 practicality. Meeting objectives and professional development are our highest priorities. We need you to bring your curiosity, willingness to learn and helpfulness to the best job you'll ever have.

Major duties:

• Take ownership and personal responsibility for program objectives, compliance, and completion of all related program contracts and commitments.
• Attain all milestones of reporting, recruitment, engagement, recognition, outcomes, output, the collaboration required by program contracts and commitments.
• Enthusiastically recruit, select, train and match volunteers and clients to ensure required service commitments are achieved.
• Inspire, supervise, motivate, coach, and provide daily operational support to ensure the satisfaction, success, and retention of the volunteers, clients, and partners.
• Maintain proper records and documentation (paper and electronic) in accordance with agency, contract, funding, and program requirements.
• Coordinate and collaborate within strict timelines with other agency departments. Examples include: accounting (for billing, payroll, etc.), grant/donor relations (for stories, testimonials, outcomes, etc.).
• Facilitate and/or coordinate trainings and orientations.
• Conduct and oversee volunteer performance reviews and volunteer satisfaction surveys.
• Monitor and manage volunteer service schedules including time tracking and approval.
• Conduct safety assessments and coordinate quality assurance process to evaluate and ensure delivery of high-quality services and individual volunteer performance.
• Maintain a cooperative working relationship with community partners and Seniors in Service supporters and assist in events/meetings/relationship-building to grow the organization.
• Develop and conduct presentations to recruit and train volunteers, market the organization, and develop/identify community relationships.
• Perform other duties as applicable to the job.

General Responsibilities:

• Demonstrate behaviors consistent with the organization’s mission and values including treating others with dignity, respect, and fairness.
• Support and foster dedication in others aligned with the organization’s mission, vision & core values.
• Represent the organization in a positive light and support volunteer engagement and public relations activities.
• Demonstrate reliability and follow-through on assignments and commitments.
• Contribute to a positive working environment and positively support the organization’s policies and procedures.
• Foster a sense of curiosity in myself and others by maintaining an “If I don’t know, I’ll ask” attitude.
• Promote initiative and set an example of ethical and positive behavior.
• Hold self and others accountable for achieving results using positive and constructive methods.
• Maintain confidentiality and client privacy; respectfully discuss volunteer information for supervision, consultation, or other areas related to job duties.

Job requirements:

• Bachelor’s Degree and/or 2 years’ experience in human service delivery (dealing with people)
• Medical training and/or knowledge of disease process or healthcare experience is a PLUS
• Volunteer management experience or combination of education and/or experience is a PLUS
• Bilingual in Spanish is REQUIRED
• Highly proficient in MS Office particularly Excel, Word & PowerPoint; Zoom; Internet browsing and research; and email-communication
• Database experience is REQUIRED
• Comfortable with public speaking and conducting trainings and presentations, as required
• Demonstrate EXCELLENT communication skills to perform job responsibilities including listening, written, verbal and information technology skills
• Detail-oriented with strong organizational skills
• The ability to organize and work independently, as well as in a team environment

Additional Requirements:

Must have a valid driver’s license and pass driver’s license screening, have reliable transportation to/from work, as well as to/from dynamic worksites, and pass a Level II Background Screening. While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee frequently is required to stand, walk; use hands to finger, handle, or feel (including frequent use of manual dexterity for keyboarding); and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds.

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• human services: 2 years (Required)

Language:

• Spanish (Required)

Willingness to travel:

• 50% (Required)

Work Location: Hybrid remote in Tampa, FL 33604