What are the responsibilities and job description for the Conversation Designer position at Sense Talent Labs, Inc.?
Company Description
Sense is a diverse, collaborative team tackling one of the most universal challenges in today’s workforce. With a mission to change the way companies engage with talent, we’re creating a better experience for employers, recruiters, and candidates. Your work at Sense will impact millions of people around the globe and will be instrumental in evolving an entire industry. Join us in shaping the workforce of the future!
Founded in 2015, Sense is a high-growth HR Tech SaaS startup with offices in the Bay Area and Bangalore. It has 150 team members, serves 500 customers, and has grown 100% year-over-year since launch. We have raised over $90M in funding, backed by SoftBank, GV, Accel, and Avataar Ventures.
As a part of the Sense team, you’ll play an active role in shaping and developing our products and processes. Our founders are lifelong entrepreneurs with a history of building, scaling, and successfully exiting large companies. At Sense, your career goals will be supported through active mentorship and learning and development opportunities. We’re an experienced team and looking for great people to add to our team.
We are seeking an experienced Conversation Designer to join the Sense Chatbot team to help our customers build and deploy best in class Chatbot conversations. The ideal candidate combines conversation design experience with a passion for teaching colleagues and customers to write good conversations. You will design leading-edge conversational experiences for Sense customers, and also build and deploy best practices at scale
As a Conversation Designer you will own every stage of the conversation design process, from research and design to conversation scripting and testing with customers.Provide consultation to customers to design and improve their chatbot performance
Collaborate with Customer success, Implementation, Engineering and other internal stakeholders
Assist in maintaining and optimizing Machine learning models.
Assist DataOps team with labeling and data review
Review chatbot conversations to identify misclassified or unrecognized intents and help identify any problems with labeled data
Document best practices, train internal customers and build templates that could be rolled out to all customers.
3 years of experience designing and writing natural dialog flows for AI, voice assistants, chatbots, or other multimodal/ conversational applications for consumer products and services.Strong portfolio with work samples showcasing expertise in Conversational design.
Must have experience using data annotation tools
Customer-obsessed with a passion for delivering best in class user experiences.
Applied knowledge of conversation design principles.
Understanding of NLP, training ML models, and payloads.
Team player and willing to collaborate closely with a small team.
Strong written, visual, and verbal communication skills.
You should be a fast learner understanding various systems and multiple industry processes.
Bachelor's degree in Interaction Design, Linguistics, HCI, Product Design, or related discipline.
Proven experience working with product development teams to design processes and roadmaps.
Staffing and recruitment industry experience will be a plus but not essential
Spanish proficiency will also be a plus but not required
Additional Information
Additional Information
Perks & Benefits
- Medical, dental, and vision insurance for employees and dependents
- Unlimited PTO to promote a healthy work-life harmony
- Equity
All your information will be kept confidential according to EEO guidelines.
