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Flexi - Patient Care Specialist

Sentara
Newport, VA Part Time
POSTED ON 6/3/2024

Patient Care Specialist

Velocity Urgent Care (now solely owned by Sentara Health) is actively seeking a Patient Care Specialist. You will provide non-clinical support within our Urgent Care Clinic and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Velocity Urgent Care and Sentara Health. 

Qualifications:

  • Three (3) years Clerical, Customer Service experience preferred..
  • One year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers preferred.
  • Experience with Electronic Medical Record systems preferred.
  • An Associate's level degree in lieu of the required experience will be considered.

Schedule: Clinic Hours are 8:00a.m. - 8:00p.m. Monday - Friday, Saturday and Sunday, 8am-4pm. Scheduled hours and shifts may vary based

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. 

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

Keywords: Customer Service, Front Desk, Registration, Insurance.

Provides non-clinical support within the clinic/practice environment and ensures an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery. Schedules appointments or outpatient procedures under general supervision, to include required coordination of referrals, resources, and pre-authorizations as well as communication with the patient and documentation within the appropriate systems. Provides general administrative support for practice operations such as scheduling meetings, preparing correspondence, maintaining notes/minutes/files, responding to telephone and written inquiries from internal and external sources such as patients, providers, insurance companies, etc. Employs a high level of initiative and independent judgment to make decisions about appropriate prioritization and handling/routing of incoming requests and difficult problems. Three (3) years Clerical, Customer Service experience required. One year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required. Experience with Electronic Medical Record systems preferred. An Associate's level degree in lieu of the required experience will be considered.
    • High School Grad or Equivalent
      • Reading Comprehension
      • Service Orientation
      • Speaking
      • Technology/Computer
      • Active Listening
      • Time Management
      • Typing Speed 30 WPM
      • Coding
      • Writing
      • Coordination
      • Critical Thinking
      • Mathematics
      • Microsoft Excel
      • Microsoft Word

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