IT Technical Support Specialist

City/State Norfolk, VA Overview Work Shift First (Days) (United States of America) Job Summary IT Technical Support Specialist is a customer-facing role. IT Technical Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer hardware, applications, software devices, and monitoring systems. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone, and meeting and speaking with them about installing hardware or software on their computers. An Experienced Professional applies practical knowledge of job areas typically obtained through advanced education and work experience. Responsibilities typically include: • Work in a team-based environment with the ability to function with independent discretion • Provide systems support for end client systems, remotely, in person, or by phone including, troubleshooting, diagnosing, resolving, and documenting. • Maintain technical skills in your field of expertise, keeping abreast of developments in technology and solutions. • Good problem-solving and troubleshooting skills • Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude • Strong oral and written communications skills • Willingness to coordinate and work with others • Willingness to be on call and attend to technical issues outside of normal business hours. Bachelor's Degree in Computer Science, MIS, or related field, preferred Experience in lieu of Bachelor’s Degree 3 years of relevant experience with a degree 5 years of relevant experience without a degree Prefer one or more of the following: MCDST, A , Network , CompTIA Project Qualifications: BLD - Bachelor's Level Degree Skills Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application. In support of our mission “to improve health every day,” this is a tobacco-free environment. Sentara Healthcare is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15 years. Sentara offers professional development and a continued employment philosophy!