Job Posting for Patient Care Specialist at Sentara

SMG Family Internal Medicine - Careplex West is now hiring a FULL-TIME Patient Care Specialist in Hampton, VA!

**Hours are flexible with NO WEEKENDS!!**

Mon-Fri, 7:30a-5p

As a Patient Care Specialist with Sentara Health, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQYto hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Qualifications:

Three (3) years Clerical, Customer Service experience required.
Bilingual in Spanish preferred, but not required
An Associate's level degree in lieu of the required experience will be considered.
Medical experience in a office setting preferred
Comfortable in a fast-paced environment
Experience with an older patient population preferred
Experience with Electronic Medical Record systems preferred.

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

Keywords: Patient Care, Clerical, Customer Service, EMR, Monster, Talroo-Allied Health, #Indeed

Provides non-clinical support within the clinic/practice environment and ensures an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery. Schedules appointments or outpatient procedures under general supervision, to include required coordination of referrals, resources, and pre-authorizations as well as communication with the patient and documentation within the appropriate systems. Provides general administrative support for practice operations such as scheduling meetings, preparing correspondence, maintaining notes/minutes/files, responding to telephone and written inquiries from internal and external sources such as patients, providers, insurance companies, etc. Employs a high level of initiative and independent judgment to make decisions about appropriate prioritization and handling/routing of incoming requests and difficult problems. Three (3) years Clerical, Customer Service experience required. One year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required. Experience with Electronic Medical Record systems preferred. An Associate's level degree in lieu of the required experience will be considered.

High School Grad or Equivalent

Reading Comprehension
Service Orientation
Speaking
Technology/Computer
Time Management
Typing Speed 30 WPM
Active Listening
Writing
Coding
Coordination
Critical Thinking
Mathematics
Microsoft Excel
Microsoft Word

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Salary.com Estimation for Patient Care Specialist in Hampton, VA

$36,268 - $45,686

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