What are the responsibilities and job description for the Helpdesk Agent I position at Sentinel?
Sentinel is seeking a Helpdesk Agent to join our nationally recognized support team. You will be providing technical customer support to our largest customers while maintaining high customer satisfaction and meeting service level agreements. The ideal candidate will have experience including but not limited to Microsoft and Office 365, Windows 7/10, and Active Directory. This is a full time position located in Downers Grove, IL.
Shift would be Monday through Friday from 8:30am-5:00pm CST.
- Experience with Microsoft Office/O365, Active Directory, DNS, and DHCP
- Experience with Apple iMac and MacBook devices is required
- Experience with Apple IOS a plus
- Experience with mobile devices (iPhone and Android) required
- Basic understanding of Multi-Factor Authentication required
- Experience with Google G-Suite a plus
- Experience with provisioning necessary access (printers, drives, applications)
- Basic networking skills and remote imaging required
- Bilingual in Spanish a plus
- SCCM certifications a plus
- Kaseya experience preferred
- Patching experience desired
- Legally authorized to work in the US without sponsorship
- A valid driver’s license and proof of vehicle insurance will be required
- Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
What you get:
We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.
Overview:MOTIVATED…..make IT happen!
About Us:
If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
