What are the responsibilities and job description for the NOC Analyst position at Sentinel?
Sentinel is seeking an NOC Analyst to join our team. This is an excellent opportunity to join a premier company and grow your career. As an NOC Analyst, you are part of the operations in a 24X7 Network Operations Center, monitoring customers’ production systems. As an NOC Analyst, you will be responsible for providing support to client operations, communicating via phone and e-mail with customers and technicians, and troubleshooting and escalating trouble cases as needed. Training will be 4-5 weeks, Monday-Friday 8:30am-5pm CST. They will then put on their shift rotation after training. This is for the night shift position: Tuesday-Thursday 7pm-7am CST. This is a full-time role based in Downers Grove, IL and can work remote with occasional support onsite at our Downers Grove, IL headquarters.
Qualifications:- CCNA certified or higher (required or obtained with 90 days of start date)
- Completes outlined assigned tasks along with AD-HOC assignments
- Assist with training new NOC agents
- Obtains training as required or necessitates
- Full knowledge of technology terminology is required
- Responsible to master the NOC skill set
- Follows proper phone etiquette procedures and email processes
- Precision and accuracy with variable monitoring systems
- Shift flexibility is required
- Organized with ability to multi-task
- Quickly responds to problem/critical situations
- Provide accurate and timely communication/interaction to all levels internally and externally
- Takes initiative to seek resolutions
- Receptive to constructive performance feedback
- Adaptable to company/departments trends
- Must demonstrate a “can-do” attitude and can think outside the box when troubleshooting.
- Fast-paced environment and works well in a team atmosphere
- Leadership skills
- Strong typing ability is a plus
- Legally authorized to work in the US without sponsorship
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
What you get:
We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.
MOTIVATED…..make IT happen!
About Us:
If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
