Front Desk Receptionist

Job Title: Receptionist (Concierge)

Department: Administration

FLSA Status: Full-time or Part-Time, Hourly / Non-Exempt

Reports To: Business Office Manager / Executive Director

Purpose:

To maintain the front desk area with an attitude of customer service, and to help create a positive first impression of the community, ensuring that residents, families, guests, and telephone callers are addressed promptly and treated in a courteous and friendly manner.

Minimum Eligibility Requirements:

• High school diploma or equivalent required
• Previous experience in a receptionist or customer service role
• Previous experience in a senior living environment preferred
• Must possess strong interpersonal communication skills
• Proficiency in basic computer skills, including Word and Excel
• Ability to read, comprehend, write, and speak English to communicate effectively with residents, families, guests and other team members
• Must be detail oriented and possess strong organizational skills
• Must meet all health-related requirements pertaining to State licensure
• Must maintain current CPR/First Aid credentials
• Must maintain current Food Handlers credentials
• Must maintain annual Continuing Education Credits
• Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation
• Subject to pre-employment screening including physical, drug and TB testing and criminal clearance

Essential Functions:

Front Desk Reception

• Answers the telephone promptly and addresses caller questions in a courteous and professional manner
• Takes accurate and thorough telephone messages or directs the caller to the appropriate voicemail as requested to do so
• Greets and interacts with residents, family members, guests, and team members in a friendly and positive manner and directs them to the appropriate person or location, as necessary
• Responds to emergency calls from residents and alerts appropriate team members in a timely manner

Marketing

• Responds to inquiry calls from prospective residents in a timely and professional manner
• Creates a positive first impression of the community by maintaining a neat and tidy reception area and presenting self in a professional manner in terms of conduct and appearance
• Conducts community marketing tours as needed

Administrative

• Assists with projects and reports to support department directors as needed, and at the direction of the Business Office Manager
• Assists with meal service in the dining area as needed
• Responsible for locking the community at the determined hour in the evening

Other

• Attends all required team member meetings and in-service training sessions
• Upholds Residents’ Rights as defined by state regulations and by Lenity Management’ policy, at all times
• Supports and upholds all other Lenity Management policies, and the service philosophy
• Reliable and Predictable Attendance
• Other duties as assigned

Working Conditions (travel, hours, and environment):

• Must be able to work full-time or part-time as agreed upon, on assigned shift, including weekend and holiday rotations

Physical/Sensory Requirements:

PHYSICAL DEMANDS

N: Never (not at all)

F: Frequent (34%-66% of the time)

S: Seldom (1-10%)

C: Constant (67%-100% of the time)

O: Occasional (11-33% of the time)

STRENGTH:

Sedentary

Light

Medium

Heavy

Very Heavy

Strength: Sedentary (S), according to the Classification of Jobs (COJ), involves the ability to exert 1 to 10 pounds of force occasionally, 0 (zero) pounds of force frequently, and greater than 0 (zero) pounds of force constantly, to move objects.

Stand: Occasional standing and walking, approximately one hour per shift. Work surfaces are carpeting and linoleum.

Walk: See "stand"

Sit: Constant sitting for most of the work day using a counter level surface and an office chair.

Lift: Occasionally lift deliveries for residents weighing no more than five to 10 pounds and potentially carrying these items for up to 100 feet at a time.

Carry: See "lift"

Push: Intermittent pushing and pulling to open/close doors and drawers may be necessary.

Pull: See "push"

Controls: Intermittent use of the hand controls on the telephone, headset, computer, public announcement system.

Climb: Climbing stairs and ladders is not a requirement of this position.

Balance: Balance is required within normal limits to perform the standing, walking, sitting, etc. in this position.

Bend/Stoop: Rare bending may be used when retrieving dropped items from drawers.

Crouch: Not a requirement of this position.

Twist: Not a requirement of this position.

Kneel: Not a requirement of this position.

Crawl: Not a requirement of this position.

Handle/Grasp: Frequent handling and grasping when writing messages.

Fine Manipulation/Fingering: Occasional to frequent fingering will be used when typing.

Feeling: Within normal limits to use hands in job tasks, grasping objects, feeling computer keys to depress, etc.

Reach: Occasional reaching above shoulder height when directing visitors to a location or distributing mail. Occasionally reaching below shoulder height when retrieving supplies.

Vision: Normal to correctable vision is constantly required when monitoring the outgoing and incoming visitors and residents.

Talk/Hear: The ability to speak and hear is constantly required when communicating with others and when communicating with residents and visitors.

Taste/Smell: Not a requirement of this position.

Environmental Factors: Inside air conditioned environment.

Work Environment Access: Access to restroom, breakroom and parking.

Additional Comments:

Note: This description represents the requirements of the job based on observations, discussions with the employer representatives, incumbents and others. On occasion, practicality and feasibility prevent the direct observation and/or gathering of objective, quantifiable data. For this reason, a “best estimate” may have been used.

OSHA Category Classification:

II: Potential for exposure to blood-borne pathogens

Job Description Change:

Every effort has been made to make this job description as complete as possible. However, this job description may be changed without notice when in the best interest of Lenity Management. When changes are necessary, a written addendum will be added to this job description.

Statement of Understanding:

I have read this job description and understand its contents. I also understand this job description is not intended to be and should not be construed as an exhaustive list of all the responsibilities, skills, efforts or working conditions associated with my position.

I further understand that my employment is at will, and thereby understand that my employment may be terminated at will by the company or myself with or without notice.

By signing below I certify that I meet the minimum requirements and physical demands of the job.

_____________________________________________________Team Member Name (print)

___________________________________________________ _____________________________Team Member Signature Date

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Weekends as needed

Application Question(s):

• Willing to submit to a background check?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person