General Clerk I

• WBB is now part of Serco

Serco supports the Navy Recruiting Command with recruiting the best quality men and women from the diverse population of our country and focus on the productive outcomes required by executing best business practices and maintaining an effective, motivated, integrated active and reserve recruiting force.

In this role, you will:

• Provide direct support to program administrators by providing administrative services to type, edit, and distribute a wide variety of correspondence under established guidelines and procedures
• Prepare personal awards based on an awards template as well as engraving names and command logo on plaques in accordance with standard operating procedures
• Answer and direct incoming telephone calls and visitors
• Schedule and plan meetings/appointments as required, including conference calls
• Liaise with staff members, applicants and the general public on a daily basis
• Develop and maintain filing systems for applicant files, general correspondence, forms, reports, minutes, and other materials per direction and procedures
• Assist with distribution, photocopying, faxing, mailing, and preparation of routine correspondence and outgoing materials as needed
• Coordinate, compile, and maintain data for submission in monthly/quarterly/annual reports
• Assist with screening, reviewing and verifying the accuracy of applicant enlistment paperwork and update applicant enlistment documents using secure automated personnel data systems as needed
• Organize, collect, analyze, and present statistical information related to the tracking of applicants, goal attainment, and marketing analysis for both officer and enlisted programs
• Prepare reports for Program Managers and higher level personnel, describing problems that are recurring or causing significant delays or costs, the corrective actions taken, and the need for additional time or resources needed to meet recruiting objectives
• Obtain workload data and track progress in meeting objectives and use of resources via web-based Navy applications and other commercially available web-based programs

• The ability to obtain and maintain a Secret clearance
• High School Diploma or GED
• 3 years of experience in office management or clerical support
• High proficiency in the entire Microsoft Office 2010 suite of software applications to include Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Access, Microsoft PowerPoint, Microsoft Visio, and Microsoft SharePoint Workspace

• Experience editing and formatting documents in accordance with SECNAV awards instruction and Navy Correspondence Manual