Customer Support Representative
Job Posting for Customer Support Representative at Serenity Healthcare
Customer Support Representative
At Serenity Healthcare, we have the fulfilling job of helping patients take their life back! Our mission is to support the thousands of people who are struggling with depression, anxiety, and other mood disorders. This position is responsible for coordinating care for patients who are calling in needing help with their mental health. Someone passionate about helping people and has an interest in the field of healthcare will be successful and find fulfillment in this role. Offices are open from 6 AM- 8 PM Monday-Friday and 7 AM-7 PM on Saturdays, with various full-time shifts available.
Perks at Serenity
- Above market competitive pay from $16-18/hour (DOE)
- Insurance benefits (Medical, Dental, Vision)- Serenity covers 90% of your insurance premium
- Opportunity for growth and advancement
- Paid Time Off
- 10 Major Holidays Off
- 401K
- Paid Orientation
- Employee Referral Program
Job Responsibilities
- Answer phone calls of patients who are seeking help
- Respond to patients via phone and email.
- Educate patients on various treatment options our Healthcare company provides and answer any questions or concerns.
- Record patient information into our system.
Required Qualifications
- High School Diploma/ GED.
- Proven experience in a contact center or customer support via telephone.
- Proven ability to multitask in a fast-paced environment and be comfortable in difficult situations.
- Excellent verbal and written communication, basic math skills.
- Previous experience working with computer-based information systems.
Who We Are
Using advanced medical devices, we give our patients long-term success even when other treatments have failed. Serenity Healthcare is a company that is committed to creating the finest patient experience. We ensure this by investing in our employees, as success with our mission requires cultivating a culture that is people-centric, collaborative, positive, proactive, and open to opportunity for personal and professional development. Being gifted with the opportunity to make a profound impact on the quality of our patient's lives, creates limitless potential for growth within our organization.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.
Salary.com Estimation for Customer Support Representative in Provo, UT
$38,700 - $49,566
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