Patient Support Advocate
Job Posting for Patient Support Advocate at Serenity Healthcare
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.
Patient Support Advocate
Serenity Healthcare is seeking a Patient Support Advocate for our office in the Lehi area. The primary responsibility for a Patient Support Advocate is to connect with our patients and provide them with compassion, understanding and accurate information on their various treatment options. Our ideal candidate will connect our patients with treatments they need to take back their lives and will thrive in a positive, results-driven environment. This role works directly with patient providers to be sure the patient is receiving the best treatment outcome possible. This is a unique opportunity for professional development within a fast-growing company, and to make a difference for those who need it most. Our hours of operation are 6 am-8 pm Monday-Friday and 7 am-7 pm on Saturday. We are looking to fill this full-time position working 3-13 hour shifts or 4-10 hour shifts.
What You’ll Do
- Gather, review, and verify all pertinent information in relation to the patient and their visit.
- Demonstrate compassionate support, attention, and assistance to patient's needs.
- Educate our patients on the treatment options our Healthcare company provides.
- Communicate directly with participating Healthcare Providers regarding patient's care.
- Assist Providers with any other relevant duties as needed.
Qualifications
- High School Diploma or GED.
- At least 1 year of customer service experience.
- Experience with confidently resolving common patient or customer concerns.
- Passion for helping others in a patient-centric culture.
- A quick learner comfortable in an innovative environment.
- Self-driven and motivated.
What We Offer
- Medical, Dental and Vision insurance (Serenity Covers 90% of your insurance premium)
- Flexible spending account
- Paid time off
- 10 Major Holidays off
- 401k
- Paid company lunches and treats
Who We Are
Serenity has helped thousands of patients take back their lives with specialized clinical expertise and the foremost cutting-edge technology available in healthcare today. Serenity’s approach to treating patients is to offer holistic options and treat the whole person by providing an atmosphere of positivity, support, and healing in an outpatient setting.
Serenity has helped thousands of patients take back their lives with specialized clinical expertise and the foremost cutting-edge technology available in healthcare today. Serenity’s approach to treating patients is to offer holistic options and treat the whole person by providing an atmosphere of positivity, support, and healing in an outpatient setting.
We bring the same passion we have for improving our patient’s lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both.
- This position is contingent on successfully completing a criminal background check upon hire.
Estimate Salary for Patient Support Advocate in Lehi, UT
$48,566 (Medium)
$43,476 (25th)
$54,205 (75th)
For Employer
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