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SERVICE ADVISOR

Serra Whelan Chevrolet
Sterling, MI Full Time
POSTED ON 5/12/2024
Duties Include:
  • Initiates automotive services and repairs by determining performance problems and services requested.
  • Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
  • Listening and documenting customer descriptions of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
  • Develops estimates by costing materials, supplies, and labor.
  • Calculates customer’s payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
  • Obtains approval and creating Repair Orders into the DMS.
Requirements:
  • Knowledge of the automotive industry and parts
  • Excellent communication and organizational skills
  • The ability to communicate equally well with technicians, customers, and senior management
  • Computer and phone skills
  • Reynolds and Reynolds experience is preferred but we will train the right candidate
  • Previous experience required

Salary.com Estimation for SERVICE ADVISOR in Sterling, MI
$64,843 to $89,036
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