What are the responsibilities and job description for the CTS Specialist position at Serrato Corporation?
Job Description: CTS Specialist
Location: McKinney, TX, 75069
Job Summary
The CTS Specialist will be responsible for providing technical support and assistance to customers using the company's products and services. They will work closely with the sales team to ensure customer satisfaction and retention.
Key Responsibilities
- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve technical issues related to the company's products and services
- Collaborate with the sales team to ensure customer satisfaction and retention
- Document customer interactions and resolutions in the company's CRM system
- Stay up-to-date with the latest industry trends and technologies
- Participate in training and development programs to enhance technical skills
Qualifications
- Bachelor's degree in Computer Science or related field
- 2 years of experience in technical support or customer service
- Strong knowledge of computer hardware and software
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
Physical Demands
The CTS Specialist may be required to sit or stand for extended periods of time and lift up to 25 pounds.
Work Environment
The CTS Specialist will work in an office environment and may be required to work occasional evenings and weekends.
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