Residential Advisor/On Call

Position

Residential Advisor Substitute

Reports To

Senior Residential Advisor

Department

Social Development

FLSA STATUS

Non-Exempt - On-call

Primary Position Objectives

This position is an on-call position and work is on an as needed basis. Responsible for a paraprofessional level of student support and performance duties necessary for an orderly operation of the Dormitory Program. Must be available to work any shift and day of the week due to a 24/7 operation.

Brief Description of Duties

• Provides substitute and/or call-in services of a residential advisor. 
• Ensures orderly, clean living conditions by scheduling and supervising clean up and submitting repair requests.
• Provides supervision for the cafeteria, laundry, special activities (on and off Center) and other areas of the program as scheduled or assigned.
• Identifies and assists students in handling special problems and conducts dormitory meetings.
• Maintains communication with students’ counselors, instructors, and with other staff members.
• Attends staff in-service training sessions and other training or meetings as directed.
• Establishes a close working relationship with students, dealing justly and impartially regardless of their ability, achievement or background, and works to motivate them toward goals.
• Initiates and directs dormitory programs, utilizing Center services and activities to benefit students.
• Follows all non-health standing orders.
• Transports students to various activities and events as needed.
• Maintains an environment wherein students and staff feel safe and secure.
• Maintains logbooks as directed and authorized that show activity during shift.
• Ensures case notes and other entries in CIS are accurate and up-to-date.
• Secures students personal property/items when a student is absent for 24 hours; all items are to be placed in property and logged.
• Submits time sheets according to Residential Living Supervisor. • Assists and trains student leaders per center policy.
• Participates in intramural programs.
• Ensures students meet their evening schedule.
• Provides support for safety and security on center.
• Ensures that buildings are secure and clean at all times.
• Conducts periodic checks and maintains order and discipline in his/her assigned dorm.
• Works towards meeting performance center goals.
• Follows the CDSS plan and Code of Conduct system daily.
• Complies with all DOL guidelines, OFCCP regulation, Quality Assurance Plan (QAP) Serrato policies and procedures, Job Corps notices and bulletins, and Center policies and procedures.
• Adheres to required property control policies and procedures.
• Maintains good housekeeping in all areas and complies with safety practices.
• Models, mentors, monitors appropriate Career Success Standards.
• Helps students become more employable through continuous reinforcement.
• Participates in PRH mandated staff training. Failure to participate may result in disciplinary action up to and including termination. 
• Performs other duties as assigned.

Key Competencies

Performance Standards/Results

Effective

Communication

• Presents information both clearly and concisely and regularly confirms correct interpretation of information.
• Very high standard of communication skills both written and verbal for the presentation of facts and ideas.
• Shows professional non-verbal body language and actively listens to others. 

Organization of Work

• Action oriented. Demonstrates the ability to handle several projects simultaneously with decision making, flexibility, and problem solving.
• Implements the key principles of time management, task allocation and priority assignment in addition to personal organization.
• Shows attention to detail and ability to complete work with the highest level of accuracy and efficiency.
• Continually seek ways to improve employment service provided via development of professional skills and personal growth.

Professionalism

• Demonstrates professional interpersonal skills when interacting with others. Abides by Serrato Corporation’s Healthy Workplace Environment policy.
• Acts as team player and builds professional relationships with coworkers to achieve goals.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Proficiency with Microsoft Office applications including Word, Power Point, Outlook, and Excel.
• Computer literacy with basic computer functions, email, internet, ans basic programs such as Adobe Acrobat.
• Ability to develop and maintain professional and collaborative relationships with students.
• Knowledge of residential living and dormitory procedures and practices.
• High level of communication, interpersonal, and organization skills.

Experience

Minimum one year working with youth or related experience and/or training.

Education

High school diploma or equivalent is required.  Associate’s Degree in a human services field such as Social Work, Psychology, Sociology, Counseling, or related fields is preferred.

Certificates, Licenses, Registrations

Valid State Driver’s License.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to handle or feel; to reach with hands and arms; and talk and listen. The employee must be able to occasionally lift and/or move up to 25 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level can vary from moderate to loud.

Benefits Offered

• 401K & 401K Matching
• Employee Assistance Counseling Service Program

Disclaimers

• Serrato Corporation is an Equal Opportunity Employer.
• Serrato Corporation conducts background checks and drug screens.