Fraud Investigative Analyst

Service Credit Union is seeking a Fraud Investigative Analyst where you will be assisting with investigations, analyzing and working alerts in Verafin, performing research, and completing other fraud-related tasks to keep the department functioning. The Investigative Analysts will also be assigned to a phone hunt group and will need to manage and respond to those calls into the department

Pay: Starting at $20.43 per hour. Flexible based on experience.

Hours: Full time, Monday Friday, 8:30 5:00

Work location: Rochester, NH

Benefits Include:

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through IdentityForce.
• Tuition reimbursement.
• Training and career growth opportunities.

The Day to Day:

• Manage calls and emails from credit union staff and members in relation to fraud. Manage all incoming calls to the Fraud Investigative Analyst hunt group, assisting callers and transferring to other Fraud units as required.
• Review and process account number and MICR number changes on compromised accounts and assist with coding and restricting accounts, as needed.
• Review, index and track resolved Identity Theft Red Flag Worksheets. Review and resolve failed ID Theft Red flags daily.
• Perform daily OnBase scanning (document preparation, scanning and indexing).
• Perform all daily steps needed related to the review of the return check log.
• Perform transactions in DNA for all Fraud Department staff, as needed.
• Analyze and respond to flagged as potentially fraudulent XA (membership) applications. Assist in the research and preparation of law enforcement requests and reports, including obtaining, printing, copying documents (check copies, loan documents, video, etc.). Perform subpoena research and respond to other agency requests, meeting required response deadlines.
• Perform other duties as required.

Experience and Qualifications:

• Demonstrate working knowledge of all systems used by both front line and back-office staff. (DNA, Xpress Accounts, LoansPQ, OnBase, Akcelerant, Digital Insight and eFunds)
• Excellent report writing skills.
• Previous in a branch or Contact Center environment experience desired.
• Excellent verbal and written communication skills.
• Possess good attention to detail.
• Proficient knowledge of Microsoft products.
• High school diploma or equivalent required.

If you are interested in applying your analytical and attention to details skills to further your career, and you enjoy working in a collaborative, fun environment where success is rewarded, Service Credit Union is the place!

Join us today!

Equal Opportunity Employer

Job Type: Full-time

Pay: From $20.43 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work setting:

• In-person
• Office

Work Location: In person