What are the responsibilities and job description for the Team Lead position at Service Management Systems?
With Pride, we make public spaces friendly and vibrant for the communities we serve.
Do you like Growth and Opportunities? We do too! In fact, that is what this Company is all about. BLOCK BY BLOCK is hiring a Team Leader. Block by Block works hard every day all across the country to supply communities with hospitality, clean, safety and outreach programs that can help business districts grow and prosper.
The Block by Block Team Leader is responsible for the daily supervision of the work being performed in the district and the Ambassadors in the field. The ideal Team Leader should be a solid decision maker, have the ability to lead by example, work alongside the crew and do the right thing!
Essential Functions:
Front Line Leadership: Responsible to manage shift duties of the clean and safe ambassadors while ensuring compliance to all Block by Block standards, best practice, procedures, and policies. Being fair and holding responsible the team to complete projects and remain productive.
Responsible to communicate and lead daily shift briefings while assigning duties and zones, reviewing events, weather and safety updates to Ambassadors. Providing excellent customer service in the BID and towards the team of Ambassadors.
Provide guidance and direction for the on-street and in the field operations.
Rerporting: Must be able to provide written reports of broken infrastructure, graffiti on private property, and provide a basic daily report of accomplishments and tasks completed. Must be able to provide direction and counsel to team members and report concerns to Operations Manager.
We are proud to offer the following benefits:
- Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
- Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
- Other: 401K Retirement Savings Plan
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