Branch Manager - Bowling Green KY

Position Summary

This position manages, leads, and directs all aspects of branch operations and performance. Supports the marketing and promotional efforts of the Credit Union and works with the VP of Member Engagement to develop and achieve branch goals. Responsible for creating a climate that delivers an exceptional experience for both members and associates. Responsible for maintaining a welcoming environment and a professional atmosphere. Ensures the branch office is clean and well-maintained. The Branch Manager should be able to perform all branch office duties and responsibilities effectively. Demonstrates teamwork through positive interaction and cooperation with fellow associates, members of management and other branches and departments. Supports and promotes the Credit Union's Vision, Mission, Culture, and Core Values.

Primary Responsibilities

• Select, train, coach, motivate, and develop all branch team members.
• Provides leadership to branch staff through effective delegation and communication. Responsible for building a cohesive team and fostering positive open communication with branch team members.
• Works with associates to establish individual performance goals and effectively communicates branch goals and objectives.
• Ensures that individual and branch goals and objectives are met or exceeded.
• Organizes, schedules, and distributes workload to ensure staffing levels are sufficient to meet member needs.
• Reviews and approves non-exempt timecards for bi-weekly payroll and approves time off requests.
• Provide ongoing feedback on associate performance both formally and informally.
• Conducts 90-day reviews, quarterly check-ins, and annual performance appraisals.
• Identifies performance problems and partners with Human Resources to formulate and implement corrective action.
• Maintains an expert knowledge of financial products and services the credit union offers.
• Promotes an enthusiastic sales/service culture and models exceptional member service.
• Ensures adherence to all internal policies and procedures. Maintains compliance with Federal laws and regulations set forth by all regulatory agencies.
• Assists individuals in establishing membership and opening deposit product accounts according to established policies and procedures.
• Originates, processes, and closes consumer loans according to established policies and procedures.
• Identifies cross-sell opportunities and cross-sells products and services to members based on their needs. Recommends credit life, disability, and involuntary unemployment debt protection products.
• Assists members with more complex member service issues and with any sensitive or difficult issues.
• Perform such duties as may be required from time to time for the overall management and operation of the Credit Union.

Additional Responsibilities

• Participates in Credit Union special projects and initiatives.
• Represents Service One at Credit Union events and in the community through professional networking groups, partnering with charitable organizations and attending civic events.
• Calls on existing or prospective members to develop new business and to retain or expand existing relationships.
• Originates small business and mortgage loans.
• Cultivates and establishes small business account relationships.

Educational/Experience Requirements

• Bachelor's Degree in a related field preferred.
• Related experience in the banking/financial services industry preferred.
• Sales and customer service experience required.
• Consumer lending experience preferred.
• Minimum of two years of managerial or supervisory experience.
• Equivalent work experience may be substituted for education requirement.

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and see, talk or hear. The associate is frequently required to stand and walk. The associate must regularly lift and/or move 20-35 pounds and occasionally lift and/or move up to 80 pounds.

Qualifications

• Excellent interpersonal, verbal and written communication skills.
• Demonstrated success in sales or business development results.
• Excellent member service, problem solving, decision-making and relationship management skills.
• Strong leadership skills with the ability to motivate and/or influence others.
• Solid technology skills that include Microsoft Office products and Credit Union software applications.
• Flexibility to work evening or weekend hours as needed.
• Ability to work various schedules and on Saturdays as needed.
• Ability to travel to other branches as needed.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.