Assistant Branch Manager

Duties and responsibilities

· The Assistant Branch Manager is responsible for the coordination and control of branch production operations, ensuring efficient and profitable operations in the absent of the Branch Manager.

· Coordination and Control: Client Projects:

· Reviews daily production schedule and Crew Chief and Technician assignments, making any necessary schedule adjustments required to increase efficiency and customer service.

· Coordinate schedule changes with Operation’s Coordinator.

· Upon request, reviews and confirms estimates prepared by Sales Personnel for accuracy/Estimators.

· Through assigned personnel and temporary labors, supervises all tasks and phases of large Branch projects through completion.

· Coordination and Control: Customer Relations:

· Monitor the day-to-day running of business to ensure smooth progress.

· Ensures all customers are satisfied with all services performed and assist Marketing to efficiently resolves all customer complaints.

· Personally, maintain contacts with past customers, also contact prospective customers to increase our business, and supervise Crew Chiefs to ensure they do the same.

· Manage technician’s jobs.

· Scheduling.

· Site Visits.

· Capture residential and commercial work.

· Coordinate jobs and help produce them.

· Participate as an on-call Manager.

· Training Technicians.

· Deal with daily problems that occur with jobs, technicians, and office staff.

· Fill in when office staff or technicians call off.

· Taking care of adjusters and insureds concerns.

· Assisting Estimator/Estimator Coordinator with making sure they have all required information to write estimates.

Qualifications

The educational requirements are, but not limited to, as follows:

· Required: College Degree

· Preferred: Four Year Degree in Business Management

The experiential requirements are, but not limited to, as follows:

· Required: Previous production, sales, and management experience.

· Preferred: Previous project management experience.

The licensing/registration/certification requirements for this position are, but not limited to, as follows:

· Required: Valid Driver’s License

· Preferred: WRT (Water Restoration Technician), Applied Structural Drying (ASD) Certification and Certified Mold Remediation (CMR)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

· Must also have a functional understanding of handheld smart devices and an aptitude for learning new technology and all applicable software as determined.

· Detail oriented.

· Ability to follow verbal and written instructions.

· Strong communication skills.

Physical and Mental requirements

· Body Positions: Standing, sitting and crouching.

· Body Movements: Walking, bending, reaching, grasping, lifting, flexing and bending arms, legs, hands, and fingers, and driving.

· Body Senses: Must be able to see, hear, speak, and smell.

· Ability to lift up to 70 pounds.

The requirements are, but not limited to, as follows:

· Mental: Must have the capacity to conduct conversation with other company’s when ordering supplies and or making appointments.

· Language: Must be able to understand directions and engage in reasonable conversations with clients, employees, and management.

· Mechanical: Must have mechanical aptitude.

Measurement of Performance

The measure of performance of the Assistant Branch Manager is, but not limited to, as follow:

· Meeting coordination and control objectives for all Branch operations, including but not limited to established objectives for Client Projects and Customer Relations, Physical Plant and Equipment, Employees and Subcontractors, and financial performance.

· Operation of the Branch in a profitable manner.

· The state of morale and spirit of employee cooperation within the branch. This includes the degree of cooperation, communication and coordination between branches.

· Demonstrated capacity and ability to establish and maintain stability in the operations department.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Work Location: In person

Salary : $45,000 - $55,000