Channel Strategy Manager

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The world of work is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a robust partner ecosystem leading partner programs and experiences and that’s exactly where this role comes into play. The Channel Strategist, Manager will join our Partner Programs & Strategic Initiatives team and the Alliance & Channel Ecosystem (ACE) team who is at the forefront of driving ServiceNow’s growth to $15B and beyond. 

The Strategic Programs & Initiatives team has set a goal to Expand ServiceNow’s market share by cultivating, enticing, and intimately engaging the partner ecosystem.  We are accountable for accelerating our partner growth success by developing leading channel programs and connected, secure, efficient, and scalable digital ecosystems.  This means developing custom, integrated partner solutions including: partner finder, a partner portal, a deal registration platform lots more.

The Channel Strategist, Manager will primarily craft and execute the vision of the Channels Operations org and establish clear Voice of the Customer/Partner gathering process to drive transformation efforts

In addition, the successful candidate will define the playbook for how strategic/transformational programs are executed in order to drive continuous optimization of our partner products and processes to elevate & accelerate market impact.

What you get to do in this role:
•    Craft and execute the vision of the Channels Operations org
•    Establish clear Voice of the Customer/Partner gathering process to drive transformation efforts
•    Define playbook for how strategic/transformational programs are executed
•    Define and manage annual and multi-year roadmap for critical initiatives
•    Consolidate inputs across domain leads to coordinate activities across Channel Ops program portfolio
•    Drive consistency in execution and reporting across portfolio
•    Influence the development of the Channel strategy based on a clear understanding of what makes partners successful
•    Track key metrics to manage and prioritize channel initiatives
•    Manage team of channel strategists responsible for individual channel domain expertise

Additional Responsibilities:
•    Identify and align to the ACE GTM strategy.
•    Help identify, ideate, cultivate and scale modernization opportunities that fundamentally transform the customer experience for partners.  
•    Work closely and collaboratively with global & regional ACE staff and extended staff members to align and vertically operationalize and localize the ACE global operating model principles.
•    Drive and track measurable outcomes, reporting monthly including status, dependencies, risks and mitigation plans if required.
•    Drive tight cross functional alignment across key internal stakeholders such as our industry solutions team, product teams, ACE global and regional teams.
 

Qualifications

•    7 years experience defining and leading the execution of channel strategies and processes for global organizations at a fast-growing global enterprise software or technology company.
•    Proven track record of identifying and using data to inform business strategy to support speed of innovation, and delivering business outcomes on time and with high quality. 
•    Experience across multiple channel process domains including onboarding, enablement, CPQ, incentives and customer success  
•    Experience delivering complex sales and channel transformations with multiple, competing priorities to deliver quantifiable business outcomes
•    Demonstrated ability to identify key metrics to track success of channel strategies and initiatives
•    Management consulting experience preferable 
•    Bachelor’s degree required

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.