HR Data Specialist

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700 customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:

We are seeking a Data Specialist to join our Operational Excellence and Governance team, within Global People Operations, to support the entire Global People function. This role will be responsible for ownership of the Global People Operations Dashboards as well as shared functional ownership of the Chief People Officer (CPO) Dash, Operations Tab, in partnership with People Insights. You will analyze daily, weekly and monthly metrics and trends to provide recommendations and partnership, driving the Global People Operations team to optimal performance and enhance employee experience. Our focus is to optimize the treatment of every lead based on data-driven decision-making and process enhancements to ensure a best-in-class customer experience and an increase in improvement opportunities within the pipeline.

This position requires someone who is self-motivated with a passion for thinking outside of the box to analyze multiple sources of data, provide a vision for improvement, and develop business cases, proposals, and plans for execution. You will interact and lead discussions regularly with a variety of stakeholders across Global People, and in other disciplines internal and external to the business. You will develop, present, recommend, and implement approved approaches and have responsibility for creating, maintaining, and reporting on applicable metrics. Where there is an ability to scale or promote any dashboard, meeting rhythm or best practice, you will share your knowledge with our partners and see where we can collaborate on future data trends and technology enhancements. The ideal candidate will act as the Global People Operations ‘Storyteller’ - we will be using the metrics to drive a continuous improvement cycle. The metrics will tell the teams where to focus reviews, the problem statement is submitted through the Intake process and aligned to the appropriate stakeholder, the process optimization team can partner to improve and stream the process, then we continue to review the incremental changes through the metrics

Reporting to the Operations Excellence and Governance Senior Manager, you will be a critical member of the OE&G leadership team and will ensure execution of our strategic initiatives to focus on our customers, deliver outstanding employee experiences, inspire each other, and improve operational effectiveness.

What you get to do in this role:

· Serves as functional owner of the Operations tab of the CPO Dash in partnership with People Insights, as well as other Operations Dashboards, driving best in class data and Operational rhythms (Daily, Weekly, Monthly & Quarterly)Creates Standardized Work and best practices in training around metric dashboards and support operations teams who regularly use them.

· Acts as a point of contact for the DT team when requesting dashboard upgrades and completing testing alongside the Operations teams.

· Supports the Global People teams and COEs in preparation of monthly stakeholder metric review and trend analysis.

· Looks for opportunities to create new meeting rhythms and dashboard views that can benefit GP stakeholders.

· Drives toward a maximum number of data points automated through dashboard views and elimination of manual worksheets to capture and analyze data trends.

· Owns and Maintains the Global People Operations Service Catalog

· Establishes a new rhythm for Accountability across the Global People Operations team

· Communicates results of the monthly operation review to all stakeholders

· Utilizes the Platform and the dashboards, envisioning a visual way to display the Global People Operations annual goals and progress towards meeting those goals for Quarterly Business Reviews conversations

· Attends regional daily, weekly and monthly operations huddle calls on a regular basis to ensure sharing of best practices and adjusting work instruction as needed

· In conjunction with the Intake and Governance Manager, creates a pipeline of process enhancements and optimization opportunities based upon trends and observations from the operations huddles

· Collects, queries, standardizes, and cleanses structured and unstructured data used for operational metrics

· Performs recurring audits against core data source systems to ensure data integrity and reliability required for business analysis and insights

· Reports and presents data hygiene results and root cause findings

· Supports data requests and reporting from internal and external sources

To be successful in this role you have:

To be successful in this role you have:

· Experience in ServiceNow Human Resources Service Delivery (HRSD) a plus

· 5 years of working experience in business intelligence and data analysis, or other data-intensive role.

· Experience with Global People processes and/or process improvement strongly preferred

· A passion for creating beautiful visualization and data experiences - it's our vision

· Able to successfully organize, manage and prioritize your time efficiently, with little guidance. We work in a dynamic environment and priorities shift often and you’ll need to be able to shift gears, sometimes at a moment’s notice. You don't get overwhelmed easily.

· Able to stay calm under pressure and apply independent problem-solving skills to find solutions to situations which may not always go as planned

· Outstanding attention to detail and accuracy – this is critical in ensuring a great experience as well as ensuring we meet our compliance requirements

· Excellent communication skills – we promote proactive and professional interactions at all times.

· Strong interpersonal and relationship skills are necessary to interact with individuals at all levels, internally and externally

· Ability to work collaboratively, including in times of ambiguity – and being able to do this proactively

JV20

For positions in California (outside of the Bay Area), we offer a base pay of $72,000 - $111,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

Salary : $72,000 - $111,600