Partner Program Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700 customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:   

• Develop, enhance, and support the evolution of partner program & differentiation modules.
• Drive adoption and socialization of Partner Program strategy and roadmap with key stakeholders.
• Create tracking and analytics dashboards to manage and report program success.
• Track and enhance KPIs and success metrics of partner programs.
• Support in partner program messaging to partners and field teams as necessary
• Escalation support from various internal and external stakeholders
• Drive Interlock with Partner Marketing, Partner Operations, Finance, Accounting, and the Alliance and Channel Org.
• Identify needed enhancements and capabilities to help drive partners' adoption and growth.
• Support partner program annual and ad-hoc policy updates which incorporate cross-functional input and objectives.
• Creating/updating program guide, FAQs and other program documentation
• Deliberate with senior Alliances & Channels Ecosystem (ACE) and other cross-functional leaders to evolve program differentiation modules and measurable benefits and KPIs.
• Engage and collaborate with all stakeholders, including internal teams' Go-To-Market, Enablement, Marketing, Legal, Finance, Operations, IT and participant partners.
• Represent ServiceNow across organizations with the cultural sensitivity and business maturity appropriate to corporate access and level of responsibility.
• Be the “voice of the partner program” in internal and external partner facing meetings.

Qualifications

To be successful in this role you have:

• BA or BSc in Marketing, Business Administration or Engineering.
• 7 years’ experience working in a partner organization in a program management / alliances / enablement role.
• Experience in working with Reseller, Service Provider or Consulting partner programs is required.
• Experience working in a SaaS / Cloud environment and Alliances/ Partner Programs environment is desirable.
• Experience in differentiation-oriented partner programs spanning sales & solution specializations is a huge plus.
• Proven understanding of channel and sales processes, systems, tools.
• High energy level and a “can do” attitude.
• Strong and collaborative people skills with a win-as-a-team attitude.
• Effective time manager, capable of delivering/executing the tactics on multiple projects on time.
• Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities.
• Diplomacy, integrity, and presence that enables you to work effectively at all levels within a large organization.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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