Sr Software Engineer (DevOps)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400 customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are looking for a Senior Software Engineer with DevOps experience in green-field scripting, automation, and deployment to aid the database development for our team. 

As a Senior Engineer, you will have the opportunity to become a key member of the Cloud Platform Persistence group.  The platform persistence group has teams that provide storage API for higher layer applications, build our Time Series capability and/or work to scale our application platforms. Depending on the nature of the data, the storage systems include relational database, non-relational database such as columnar database, time series database, or message queue system. 

Our largest customers are always pushing the limits of the backend storage in terms of size of the data, speed of IO, as well as number of concurrent transactions. You’ll work toward managing our explosive data growth and ensuring our systems remain available and highly responsive. Performance, reliability and scalability is always at the core of our work.  Given the ServiceNow platform footprint, even the smallest optimization can have a dramatic impact for our customers and our bottom line. 

What you’ll do and need to know:

• You’ll work directly with other colleagues within the team and cross functionally in solving challenging problems in scaling and querying large data sets efficiently both vertically and horizontally.
• You’ll collaborate closely with cross functional DevOps team on database deployment, provisioning, and execution.
• Assist the team in identifying and monitoring key metrics to support operational excellence of active systems.
• Demonstrated aptitude for learning new technologies.
• Demonstrated success completing complex projects, on time.
• Experience working in a DevOps environment.
• Familiarity with a Linux shell for both administration and scripting.
• Intermediate level understanding of Centos/RHEL OS and experience installing & maintaining services.
• Experience with troubleshooting difficult production issues e.g. memory leaks, network problems, intermittent failures etc. across the stack.
• Relational database experience: developing on, troubleshooting, and optimizing performance.

Qualifications

• 4 years of software development experience. 
• Fluency in Unix shell.
• Experience with a high-level, server-side scripting language, including multithreading.
• Experience with Shell scripting.
• Solid knowledge of operating system concepts: processes, file systems, security, etc.
• Knowledge and/or experience with relational databases: Oracle, MySQL, MariaDB, PostgresSQL, MS SQLServer.
• Experience developing, building, and maintaining a platform for a large-scale Enterprise Application with 10,000 physical hosts.

Nice to have:

• Experience with Core Java Development.
• Loves database technologies with experience developing, troubleshooting, and optimizing relational databases including Oracle, MySQL, MariaDB, PostgresSQL, MS SQL Server, as well as time series database technologies.
• Familiarity with Puppet, Jenkins, Vagrant, VirtualBox, and RubyMine are a plus.
• Familiarity with Cloud Technologies - OpenStack, AWS, or Azure are a plus.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.