Technical Curriculum Developer

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400 customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

What you get to do in this role:

• Serve as the primary training liaison and trusted partner for local stakeholders.
• Work proactively and collaboratively with stakeholder leadership and global and regional training teams to assess and identify needed learning interventions and success factors.
• Analyze training needs and requests and recommend the appropriate learning solutions.
• Interface with subject matter experts, business owners, and regional and global peers to meet business needs across multiple cross-functional teams.
• Identify resource needs and assist in external training vendor selection and onboarding.
• Develop and implement learning strategies and programs.
• Play a key role in developing and managing training projects, including coordinating activities for geographically dispersed teams, defining project timelines, identifying priorities, overseeing the creation of storyboards, scripts, design documents, and development and revision of training content
• Lead geographically dispersed project teams, including subject matter experts, instructional designers and eLearning developers.
• Work with Learning Management System team to plan and execute learning programs.
• Manage cross-functional stakeholder communications.
• Own, manage and report training metrics including monitoring, tracking and reporting on all metrics on training programs, including pilots and projects.

To be successful in this role you have:

• 7 years of experience in the corporate training space.
• A Master's degree in Educational Technology or equivalent experience.
• Experience designing and facilitating a variety of learning offerings: web-based/eLearning, video, instructor-led classes, blended learning, assessments.
• Experience recommending the right solutions, based on training goals and objectives.
• Excellent verbal and written communication skills including presenting at various channels – site, region and global level and various levels from Sr. Leadership to individual contributors  
• Strong organizational skills, accuracy and attention to detail.
• Proficiency in data analysis - gathering, analyzing, and summarizing data and trends and developing strong recommendations for result-oriented training programs.
• A strong desire for continuous improvement and driven to achieve goals.
• The ability to work collaboratively in a multidisciplinary team with a flexible work style.
• The ability to learn quickly, be curious, open to feedback and highly adaptable to change.
• Strong organizational skills and is disciplined with time to effectively manage multiple projects simultaneously.
• Experience working with technical and/or software development training content and technical audiences.
• Experience working in a fast-paced, results-oriented, data-driven environment.
• A proven track record of effective project management and experience using project management tools.
• An ability to take initiative and be proactive, without waiting for direction.
• An ability to travel domestically and globally as needed.

JV20

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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