Airport Systems Support Technician

Title: Airport Systems Support Technician – Full Time

Location: Victoria International Airport (Victoria, BC)

Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec International, the leading independent provider of managed IT services to the aviation industry has an opportunity for an Airport Systems Support Technician at Victoria International Airport. If you are looking for an exciting challenge whereby no two days are the same, then this position may be for you. Further information on this role is detailed below: 

Position Overview:  You will be responsible for the company’s day to day IT support and maintenance activities at Victoria International Airport including incident resolution, root cause analysis, hardware replacement, hardware repair, software troubleshooting, software updates, core room maintenance, firmware updates, and preventative maintenance on all airport owned equipment. 

FLSA Status: This is a full-time, salaried position with company benefits.  The Airport Systems Support Technician will work a 40 hrs work week by way of rotational shifts which cover the airport operation 18 hrs per day.

Minimum Requirements:  

• High School Diploma and/or two (2) years of relevant experience

• Working experience with end user equipment on Microsoft Windows environment
• Working experience with networked equipment
• Strong problem resolution skill-set
• Experience of all above within site-based customer service environment
• Hardware Configuration: Familiar with desktop/laptop/tablet configuration and repair.
• Ability to independently analyze and solve routine computer related problems.
• Ability to read a variety of informational documentation, directions, instructions, methods and procedures, such as manuals, wiring diagrams, product documentation and related materials
• Comfortable working early morning or afternoon shifts

Preferred Experience:

• Documented experience in superior customer service delivery.
• Personable and able to work independently.
• Able to establish and maintain good working relationships and communication with decision makers, stakeholders, department heads and end-users regarding pertinent network activities.
• Strong interpersonal, written and oral communication skills.
• CompTIA A , Network Preferred.

 
Personal Attributes:

• Demonstrated interpersonal and communication skills.
• Ability to prioritize and execute tasks on time.
• Self-motivated and self-directed.
• Able to lift up to 50 lbs if required.
• Keen attention to details.
• Strong customer service orientation.
• Friendly and personable.
• Valid driver's license.

About Us: ServiceTec International Inc. is the world’s leading independent provider of managed IT services for airports and airlines. We have offered world-class support for IT systems at airports since 1989. With multiple bases in North America and Europe, we have an unsurpassed reputation for the maintenance and support of business critical systems across the entire airport infrastructure.

Our genuinely outstanding level of service has been demonstrated by the systematic extension, re-award and expansion of multiple existing contracts with clients across North America and Europe. This unrivaled approach has enabled ServiceTec to achieve and maintain its objective of developing strong, sustained and beneficial partnerships with airports and airlines throughout the world.

ServiceTec Culture:

ServiceTec is a people oriented company.  We value our employees, believing they should be treated fairly, with courtesy and respect.

We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within.  We consistently recognize those employees who go "above and beyond.”

For more information on ServiceTec, please visit: www.servictec.com

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary and seasonal or contract.

ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation.  This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.