Job Posting for Telecom Specialist at ServiceTitan
We are looking for a Telecom Specialist to be in charge of the successful planning and managing of our customer’s phone integrations. This is an exciting and rewarding opportunity to join a rapidly growing team responsible for our entire customer base.
As our Telecom Specialist, you will:
Serve as the single point of contact during the customer’s phone integration and set-up
Schedule & conduct detailed discovery calls with customers to determine any changes or requirements needed to successfully reconfigure the customer’s current phone set-up
Assist the customer in speaking with their current phone provider and/or phone vendor to ensure the most optimal telecom setup
Coordinate and follow up with customers to ensure their integration is seamless and successful
Process, keep track & update the status of the customer’s integration in Salesforce
Troubleshoot phone integration issues pre and post Live
Work with members of multiple teams (including but not limited to Success, Onboarding, Support, Engineering, Product, Marketing)
Manage escalations from multiple teams internally and externally
To be a successful Telecom Specialist, you'll need:
Deep technical understanding and ability to configure & troubleshoot all aspects of POTS, VOiP, SIP, cellular/wireless, PRI, PBX, IVR routing, customer call flows, network architectures
5+ years in a Telecom Technical role with emphasis on implementation
Understanding in Telecom operations support (Carrier Ops, Call Processing, and Network Management)
Understanding of network protocol layers, security layers and domain models
Intelligent, strategic, quick thinking, dedicated, ambitious, and fast learning
Superb customer service skills
Great time management and excellent communication skills
Selfstarter who thrives in an entrepreneurial, fast paced environment, with an ability to “roll with the punches”
Proven ability to multitask and manage multiple moving pieces at a time while paying strict attention to detail
Salary.com Estimation for Telecom Specialist in Atlanta, GA
$126,143 to $159,957
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