Product Manager, Mobile Applications

ServiceTrade is the leading provider of software as a service ("SaaS") applications for commercial service contractors. Our customers use ServiceTrade's mobile and web applications to streamline service operations and engage customers online to earn revenue growth averaging over 23% year-over-year.

Our Mobile Products give service technicians the tools and information they need to stay productive, cutting out distractions so they can do more work and providing a rich paperless view of each appointment. Via our mobile applications, Technicians can access customer and job information, quickly and easily update the office on status, capture rich records, create quotes in the field, invoice customers, collect signatures, track time and much more.

We're hiring a Product Manager of Mobile Applications to set the strategy, drive development with in-house engineers and/or partners, and coordinate efforts with teammates across the organization for our iOS and Android applications. This is a high visibility role with significant impact on the business. The successful PM has the drive, curiosity, and strong execution skills needed to bring valuable products to market.

Responsibilities

• Implement product features consistent with the company mission of helping commercial service contractors increase the value of their brand by becoming more important to their customers
• Work closely with internal stakeholders, customers, and prospects to collect, understand, and communicate product requirements into clear user stories
• Work closely with software development teams within ServiceTrade and external engineering partners to communicate the priority of and technical requirements for user stories during weekly grooming sessions
• Act as the customer advocate and answer business questions about user stories for engineers in daily stand-ups and whenever urgent or development-blocking questions arise
• Identify and communicate the impacts of product updates to our mobile applications and maintain continuous functionality with Integrated Products

Requirements

• Experience in SaaS product management, with a proven track record of successful product outcomes (based on sales, adoption, growth, etc), is preferred
• Knowledge of the iOS and Android operating systems, and experience planning, delivering and managing mobile applications
• Strong ability to go deep on a subject to develop expertise and make critical decisions quickly and effectively
• Equally comfortable interviewing a customer or working with a software engineer on technical requirements
• Effective and adaptive communicator with a wide variety of audiences: junior and senior, technical and non technical, domain novices and experts; within ServiceTrade, with our partners, and with customers
• Able to work cross-functionally within an organization and externally to accomplish product goals
• Versed in agile (lowercase "a") software development, keeping a strong strategic compass while quickly and enthusiastically adapting to changing tactical conditions
• Able to define and adhere to a roadmap, prioritize high value features and gracefully say "no" to low value requests
• Analytical - Collaborator - Initiative - 'Figure it out' attitude'

A few things you'll want to know:

What does ServiceTrade do?

ServiceTrade makes web and mobile SaaS applications for commercial service contractors. Our customers provide inspection, maintenance, and repair services to commercial and industrial facilities to keep them safe, fully operational, and compliant. ServiceTrade began in 2012 and now serves more than 800 commercial service contractors that manage more than 12,000 skilled technicians across the US and Canada.

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It's why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We've transitioned from a start-up to a scale-up - that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our Meet the Team page.

What kind of benefits do you offer?

• Paid vacation, paid holidays, and paid sick days
• 401(k) with up to 2% employer match
• Health, vision, and dental insurance
• Optional supplemental insurance policies for things like accidents, injuries, hospitalizations, or cancer diagnosis and treatment
• Life insurance, AD&D, and long- and short-term care policies
• FSA and DCFSA - pre-tax flexible spending accounts

Want to know more?

Go ahead and apply! Let's get to know each other.

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