National Accounts Operations Manager

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The National Accounts Operations Manager manages all support activity within the National Accounts Division including strategic development, project management, reporting and communication. This position oversees the coordination of key measurement reporting, National Accounts meetings and division/department projects. This position ensures the success and productivity of the Administrative Team, the Continuing Education Program Manager, and the RFP Coordinator by managing and supporting all daily activity.

You will

• National Accounts project management
  • Consult and coordinate various teams for definition of requests, requirements, prioritization, and implementation, directed at National Accounts business initiatives and/or corporate strategies.
  • Provide expected timeline/resource estimates for each project, coordinating with other team members and subject matter expert as required.
  • Provide regular status reports to National Account Management.
  • Schedule, facilitates, and documents regular project meetings with the key stakeholders.
• National Accounts Reporting Management
  • Develop and validate reporting to meet department and client needs.
  • Communicate results and progress to division management.
  • Ensure all staff members are prioritizing objectives, working on priority initiatives and communicating with management.
  • Oversee the preparation of the annual budget and monthly updates to management.
  • Development and adherence to key performance metrics.
• Meeting Management
  • Ensure National Accounts Division completes required communication – presentation, training and management meetings.
  • Ensure that the SERVPRO Brand is professionally represented at external marketing meetings (i.e. PLRB, RIMS, and Advisory Boards).
  • Communicate the approved Divisional Plan to National Accounts Team to ensure the team understands initiatives and goals for year ahead.
  • Communicate divisional progress and key measurements to Executive Management.
• Program Bulletin Administration
  • Develop internal standard operating procedures for program bulletin implementation.
  • Facilitate the division’s bulletin approval and distribution process.
  • Maintain a method for tracking progress of program bulletin process.
• Technology Support
  • Act as a liaison for all department I.T. work order/projects.
  • Evaluate department systems and resources to ensure internal and external users’ needs and expectations are met.
• Financial and Human Resource Administration
  • Ensure financial rules and policies are followed by the National Accounts Division.
  • Ensure company rules and policies are being followed by the National Accounts.

• Manage the administrative processes of the Continuing Education Program.
• Supervise Administrative Support Staff, RFP Coordinator, and client-related systems.
• Personal Growth: As a team member of Servpro Industries, Inc., it is vital to continue to increase knowledge and education; regular personal growth is vital to future performance, and personal investment in a self-improvement plan is encouraged.
• Organization: It is important to be organized in planning, documentation and job duties; keep office work area and computer files organized.
• Ownership of roles and responsibilities: For the SERVPRO team to thrive, team members must take ownership of job responsibilities; focused and engaged effort is fundamental in successfully completing the job; identify ways to be more efficient and effective.
• Communication and clarity: Responsible for communicating honestly and clearly with team members; problem solving and solution identification with Managers and Executives is encouraged to improve performance.

You have

• Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
• Three years of experience in operations or an administrative role required.
• Two years of experience supervising a team or leadership background preferred.
• Proven experience using Salesforce CRM.
• industry-related experience
• Microsoft Office suite experience, advanced proficiency in Excel.
• Excellent problem-solving and decision-making abilities.
• Strong Customer Service skills.
• Effective interpersonal and relationship-building skills.
• Bachelor’s Degree preferred, or an equivalent combination of education and experience required.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200 individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

About the Company:
Servpro Industries, LLC