Sales Specialist

About SERVPRO

Servpro Industries, LLC, is a national leader of fire, water, mold, and other specialty cleanup and restoration services. With a professional services network of more than 2,000 franchises in the United States and Canada, SERVPRO quickly responds to property damage emergencies. These range from multimillion-dollar disasters to those suffered by individual businesses and homes. SERVPRO headquarters in Gallatin, Tennessee, is home to 400 employees who are dedicated to supporting SERVPRO franchise operations. Servpro Industries, LLC has been recognized by The Tennessean for its Top Workplace Award for the 4th consecutive year.

What We Offer

• Excellent health benefits plan, which includes day 1 eligibility for medical, vision and dental plans
• 401(k) with company match
• Company profit sharing plan
• Generous paid time off and paid holidays
• 2 free on-site fitness rooms at HQ
• Personal and professional development programs
• Employee Assistance Program
• Employee Resource Groups
• “Financial Wellness” education and training programs

Job Summary

The primary responsibility of the Sales Specialist is to support the Products Sales and Marketing Department by increasing process efficiency, data clean-up, and implementing actionable/quantifiable steps to maximize the expansion and retention of SERVPRO’s customer base. This position also supports the planning and replenishment team with data setup and light data mining.

You will

• Provide product resource reporting by compiling sales and marketing data into excel documents for Sales Manager and Division Manager analysis.

• Maintain and manage Product Resource Center Division schedule by providing monthly/quarterly financial reporting and track training to ensure compliance is being followed.

• Maintain and update quarterly field sales and promotions.

• Assist in customer segmentation, sales force effectiveness, and sales force optimization analysis.

• Provide analytic support for territory and customer segmentation based on opportunity.

• Support the sales penetration activities by providing historical data and trending to the sales team.

• Analyze data, identify trends, and generate useful conclusions and actionable recommendations to improve operational efficiencies and support sales teams.

• Manage special projects assigned by the Product Sales Manager. Act as Point of Contact for all active and archived projects within Basecamp.

• Actively and consistently support all efforts to simplify and enhance the Franchise/customer experience.

• Build and implement proactive customer outreach program.

• Work cross-functionally with teams to implement system changes.

You have

• Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.

• Proficiency in Microsoft Office including the use of Microsoft Word, Outlook, and PowerPoint.

• Advanced Excel skillset for data analysis.

• Must understand basic math.

• Must be organized and have effective time management skills.

• Great Plains and Sales Force a plus

• High School Diploma or GED required.

• Associate Degree in Business Management, Marketing or related field preferred.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.