Job File Coordinator

Do you love helping people through difficult situations?
Then, don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!
We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with the opportunity to learn and grow.

Primary Responsibilities

• Monitor job file status, job file audits and maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimate, daily job file coordination and perform job file backup
• Maintain internal and external communications and prepare job file reports
• Complete and review job file documentation for final upload and the audit process
• Complete the job file audit process and perform job close-out
• Assist other departments, as needed
• Complete accounts payable and accounts receivable activities, to include collections
• Reconciliations for multiple small businesses
• Bookkeeping activiites including weekly reports to ownership
• Credit card reconciliation
• Maintain company asset records
• Recruiting
• Some administrative tasks as needed

Position Requirements

• 0-2 years (s) of administrative or office-related experience and/or writing estimates, job file processes, and quality assurance is a plus
• Experience in the service industry environment is a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times including polite, confident, and excellent customer service skills, listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail, self-motivated and goal-oriented
• Ability to multi-task with capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) and ability to learn new software, including Xactimate® and proprietary software
• Ability to successfully complete a background check subject to applicable law

Hours

• 40 hours/week, flexible to work overtime when required
• Monday through Friday 8 - 5pm

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.