Job Posting for Crew Chief at SERVPRO of NW, SE & SW Grand Rapids

Servpro of South and NW Grand Rapids is hiring a Crew Chief!

Benefits

SERVPRO of NW, SE & SW Grand Rapids offers:

Competitive compensation- Crew chiefs earn a minimum of $20/hr. They are also eligible for production based incentives and bonuses.
On-call pay
Paid vacation
Health insurance including dental and vision coverage
Simple IRA retirement plan with company match
Career progression
Professional development, including certification courses in areas of restoration/disaster clean up

As the front-line representative of the SERVPRO® brand, the Crew Chief demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

Coordinate and perform production processes as scheduled and ensure quality control
Manage the customer and client experience and overall customer satisfaction tracked with online reviews
Communicate clear expectations to restoration technicians and supervise their activities
Document a detailed and accurate job file to support the services provided
Manage labor and consumable item usage on assigned projects
Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities:

Communicate and follow all OSHA guidelines for job safety
Manage assets by protecting and using equipment and materials properly
Coach and train restoration technicians
Take after hours and on-call dates

Position Requirements

Valid driver’s license
High school diploma/GED (preferred)
At least 1 year of experience in cleaning, restoration, or construction
IICRC certification a plus, not required

Skills/Physical Demands/Competencies

Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

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Crew Chief

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