What are the responsibilities and job description for the Community Manager position at SERVPRO?
A Community Manager I is responsible for providing the overall supervision of a portfolio of community
associations. The Community Manager I interacts with internal and external customers including
homeowners, vendors, board members and committee members, as well as staff within the branch office.
Duties include but not limited to:
Supervise the operation and administration of the Association in accordance with management
agreement and the Association's policies and procedures.
Acts as or oversee the primary liaison with the Association Board of Directors and homeowners
as needed.
Perform/Direct administrative and management duties as requested by the Board of Directors
and in accordance with the management agreement.
Ensure Associa community management tools are being effectively developed and utilized such
as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes,
committee charters, procurement procedures, FY operating budget, etc.
Review monthly financial reports and ensure management summary is submitted to the
association Board of Directors.
Provide and/or oversee recommendations to the Association Board of Directors and
committees regarding major capital expenditures as required to maintain the desired
community appearance and operation.
Monitor corporate and client delinquency rates and collections process for account portfolio.
Attend Board meetings per the management agreement and community events as needed.
Prepare Board packages according to established time frames.
Ensure Board of Directors is aware of legal actions involving the Association.
Maintain unit and contract files relating to the operations of the Association.
Assist Board of Directors/ARB with architectural review process and/or routine inspections as
necessary.
Responsible for maintenance of C3 data base, including updating resident information.
Responsible for routine and special project vendor management including procurement as well
as performance evaluation as contracted.
Responsible for oversight of Associa staff as contract provides.
The above information on this description has been designed to indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned to this job. Associa is an Equal Opportunity Employer.
Coordinate and/or oversee inspection of building facilities and/or common area and arrange
appropriate follow up actions as required.
Oversee the AP process in accordance with Associa home office processes and procedures.
Other duties as assigned.
