Help Desk Technician

Set Solutions are seeking a motivated Help Desk Technician to join a client of ours on a 6 month contract basis with potential conversion. The ideal candidate will have 1-3 years of experience in providing technical support and troubleshooting for end-users. This role requires excellent communication skills, a customer-focused mindset, and the ability to adapt to a fast-paced environment. Basic scripting knowledge, particularly PowerShell, is preferred.

Responsibilities:

• Provide first-level technical support to end-users via phone, email, or in-person.
• Assist users in troubleshooting hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Manage user accounts, permissions, and passwords.
• Document and track support requests using a ticketing system.
• Collaborate with other IT team members to resolve complex issues.
• Assist in the development and maintenance of technical documentation and knowledge base articles.
• Perform routine maintenance tasks such as software updates and patches.
• Monitor system performance and escalate issues as necessary.
• Conduct training sessions for end-users on IT systems and applications.
• Stay up-to-date with technological advancements and industry trends.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• 1-3 years of experience in a technical support role.
• Proficiency in Microsoft Windows operating systems and Office 365 applications.
• Basic understanding of networking concepts.
• Familiarity with Active Directory and Group Policy management.
• Experience with PowerShell or other scripting languages preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to prioritize tasks and manage time effectively.
• Customer-focused attitude with a passion for delivering exceptional service.

Job Type: Contract

Pay: $24.00 - $26.00 per hour

Benefits:

• Health insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Experience:

• Microsoft Windows Server: 1 year (Preferred)
• Help desk: 1 year (Preferred)
• Scripting: 1 year (Preferred)
• PowerShell: 1 year (Preferred)
• Active Directory: 1 year (Preferred)

Ability to Commute:

• Phoenix, AZ 85012 (Required)

Ability to Relocate:

• Phoenix, AZ 85012: Relocate before starting work (Required)

Work Location: In person