Front Desk Supervisor

Description

At Settlers Hospitality, our commitment to excellent guest services is what drives us, and we are dedicated to hiring outstanding individuals who share our passion for ensuring our guests have an exceptional experience while staying with us.

We are currently looking for a talented Hotel Front Desk Supervisor to join our team. This person promptly greets and registers guests, assigns rooms, issues keys, and checks out guests. In addition to these primary duties, he or she helps maintain room inventory, answers guest inquiries, provides local dining and entertainment recommendations, helps ensure facility security, and completes other relevant projects as assigned. Strong initiative and problem solving skills are a must.

The ideal candidate has a degree or some training/coursework in hospitality management and at least one year of experience in a similar role (customer service, front desk, etc.), preferably in a hotel. He or she is an individual who is poised, confident, organized, prompt, articulate, and helpful with a strong customer service focus. Candidates must be computer literate, internet savvy, mathematically strong, telephone proficient, and highly organized and must be able to work a flexible schedule that includes all shifts (mornings, afternoons, evenings, nights, weekends, and holidays).

RESPONSIBILITIES:

• Managing your Front Desk team
• Scheduling room reservations
• Planning well so the hotel reservation operation runs smoothly
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Briefing staff about upcoming hotel events
• Ensures compliance with all applicable federal and state laws and all company policies
• Ensures staff adheres to company standards and practices
• Ensures that work areas are clean and that equipment, tools, and supplies are properly stored
• Addresses customer concerns and issues
• Performs other duties as assigned

Requirements

Qualifications:

• Strong leadership skills to motivate and manage your team
• The confidence to liaise with other heads of department and deliver what the client wants
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Knowledge of staffing, and scheduling
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• A can-do attitude, because you may need to hire audio visual, lighting, a DJ, a band, stages, and marquees
• A cool head to deal with last minute requests and problems
• A degree or additional training/coursework in Hospitality or a related field preferred
• High school diploma or GED required
• One year of experience in a front desk or customer facing role (preferably in a hotel)