Level 3 Senior Technical Support Engineer

Job Details The Level 3 Technical Support Engineer will maintain key customer satisfaction by handling escalated support cases, key customers, will deal with security industry sales, engineering, and customer integrators via telephone, email, chat, and site visits to assist with installation, operation, and troubleshooting of exacqVision hardware and software. Responsibilities include: Ensure post-sale satisfaction with exacqVision products and 3rd party integrations via telephone and e-mail communication for key customers and/or escalated support cases Some customer facing travel as needed by Technical Support Managers Support for key sales opportunities Recreate customers issues/environments Other tasks as directed by Manager of Technical Support or VP Engineering Assist in Technical Support documentation Provide assistance / mentoring for L2 Technicians Support Forum feedback Required Skills/Qualifications: Extensive familiarity with Windows and Linux operating systems Extensive knowledge of computer networking 3 years’ experience with CCTV / IP security video systems preferred Ability to work with minimal supervision Superior customer satisfaction skills Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.