Plastic Surgery Practice Manager

About us

We are a busy multi-location practice with 5 providers, including Board-Certified Plastic Surgeon, Shahin Fazilat, M.D. The providers at SF Bay Area Plastic Surgery approach surgical and non-invasive treatments with artistry and elegance. We aim to make our patient's journey a transformative one, full of stunning results and profound satisfaction with their new look.

Job Overview:

As Practice Manager, you will be responsible for overseeing the daily operations and management of a plastic surgery/medical aesthetics facility. Your primary goal will be to ensure the smooth functioning of the practice, providing exceptional patient care, and maintaining a high level of customer satisfaction. You will be responsible for supervising staff, implementing policies and procedures, managing finances, and promoting the growth and success of the practice.

Key Responsibilities:

• Operations Management:

- Oversee the day-to-day operations of the practice, ensuring efficient workflow and adherence to established protocols.
- Coordinate and schedule appointments, manage patient flow, and ensure timely delivery of services.
- Maintain a clean, organized, and welcoming environment for patients and staff.

• Staff Supervision and Training:

- Recruit, hire, train, and supervise staff, including aestheticians, nurses, and administrative personnel.
- Provide ongoing training and development opportunities to enhance staff skills and knowledge.
- Conduct regular performance evaluations and address any performance issues in a timely manner.

• Financial Management:

- Develop and manage the practice budget, including revenue projections, expense control, and financial reporting.
- Monitor and analyze financial performance, identify areas for improvement, and implement strategies to maximize profitability.
- Ensure accurate billing, collection, and record-keeping procedures are followed.

• Patient Care and Customer Service:

- Ensure the delivery of high-quality patient care and exceptional customer service at all times.
- Address patient concerns or complaints promptly and effectively, striving to resolve issues to their satisfaction.
- Maintain a strong focus on patient satisfaction and retention, implementing strategies to enhance the overall patient experience.

• Compliance and Safety:

- Ensure compliance with all applicable laws, regulations, and industry standards, including HIPAA and OSHA guidelines.
- Implement and enforce safety protocols and infection control measures to maintain a safe and hygienic environment.
- Stay updated on industry trends, best practices, and advancements in med spa treatments and technologies.

Qualifications:

• Bachelor's degree in healthcare administration, business management, or a related field (preferred).
• 3-5 years experience in a managerial role within a med spa, healthcare, high end retail or restaurant setting.
• Strong knowledge of med spa operations, including scheduling, billing, and compliance.
• Excellent leadership and communication skills, with the ability to motivate and inspire a team.
• Exceptional organizational and problem-solving abilities.
• Proficiency in using practice management software and other relevant tools.

Note: This job description is intended to provide a general overview of the responsibilities and requirements of the Practice Manager role. It is not exhaustive and may be subject to change based on the needs of the organization.

Job Type: Full-time

Pay: $85,000.00 - $125,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Relocation assistance
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Signing bonus

Ability to commute/relocate:

• Mountain View, CA 94040: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 3 years (Preferred)

Work Location: In person

Salary : $85,000 - $125,000