Real Estate Office Assistant

About us

Our purpose is to simplify the process of renting, buying, selling and investing in real estate.

Our work environment includes:

• Modern office setting
• Growth opportunities

*The Company* We are led by a knowledgeable and experienced innovator. Our solutions-driven attitudes distinguish us in the competitiveness of the market. The CUSTOMER-CENTERED services we offer are unparalleled. Our team serves you with accuracy and refinement, providing the most suitable resolutions. We strive to make sure our clients are satisfied from the beginning. *Mission* * *To provide high quality professional real estate services profitably and ethically to the buying, selling, leasing and real estate investing public.* *Core Values* Transparency, Trust and Fairness are standards of behavior. *The Role* The Real Estate Office Assistant’s role is a part-time entry level unlicensed support role with full-time opportunity. Duties may include a wide variety of front-office and back-office activities. The front office’s is the public facing side of the Firm which focus on brand management and client service. The back office focuses on administration and support personnel who are not necessarily client-facing. The successful candidate will be enthusiastic, service focused, and demonstrate a sense of urgency and a desire to learn and improve. This role requires an individual with a proactive approach to task management, attention to detail and the ability to effectively manage multiple projects. This position is a hybrid office-based in Fairview Heights, IL and work from home. Routine visits to local properties owned and operated in the greater St. Louis Metro East should be expected. Mileage will be reimbursed at standard IRS rates. *Responsibilities* TENANT RELATIONS * Respond to tenant needs and coordinates with Property Manager and other team members to resolve issues in an appropriate and timely manner. * Receive and respond to tenant’s requests in a timely manner in accordance with the terms of their Lease Agreement. * Communicate reoccurring issues and complaints to Manager. * place routine telephone calls on late rent payments and other matters; * Assist in the planning and coordination of tenant events throughout the year. * Ability to remain calm and polite when assisting tenants with issues. OPERATIONS * Receive work order calls, log calls, create work orders, dispatch work order to Manager or vendors s as appropriate. * Monitor the maintenance work order system and prepare monthly report to Manager on status of all work orders. * record and deposit earnest money, security deposits, and rents; * Maintain certificates of insurance for tenants and service providers for assigned properties. * Maintain all property files in an orderly and logical manner, including leases and contracts. * Prepare internal lease administration documents. * Prepare and coordinate bid proposals and service contracts. * Participate in performance oversight of all service contractors who perform contract services, including conducting routine inspections with cleaning contractors. * Ensure that tenant bill-backs for electrical usage, after-hours HVAC, keys, and other similar charges are processed in a timely manner * have keys made for a company listing; * Process property invoices and related documents for review and approval by Manager. * Create and maintain building access cards and track keys for assigned properties. * Assist Manager in the preparation of the annual budget and management plan. * Create and maintain updated Tenant Handbook for distribution to new tenants. * Create and maintain tenant contact lists. * Assist in coordinating tenant move-in and move-out procedures. * Make best effort to perform other duties which may be assigned. SALES & MARKETING SUPPORT * Answer the telephone, take messages, and forward calls to a licensee; * Submit listings and changes to a multiple listing service; * Follow up on a transaction after a contract has been signed; * Assemble documents for a closing; * Secure public information from a courthouse, sewer district, water district, or other repository of public information; * Draft advertising copy and promotional materials for approval by a licensee; * Place advertising; * Complete contract forms with business and factual information at the direction of and with approval by a licensee; * Place signs on property; * Order items of routine repair as directed by a licensee; * Prepare and distribute flyers and promotional information under the direction of and with approval by a licensee; * Act as a courier to deliver documents, pick up keys, etc.; * Schedule appointments for the licensee (this does not include making phone calls, telemarketing, or performing other activities to solicit business on behalf of the licensee); * respond to questions by quoting directly from published information; * Sit at a property for a broker tour which is not open to the public; * Gather feedback on showings; * Perform other administrative, clerical, and personal activities for which a license under the Act is not required. *Requirements* * High School diploma or the equivalent * Basic technology skills (i.e. Microsoft Office or Google Workspace) * Prior experience in real estate or property management, preferred * Minimum of 1-year supervisory experience, preferred

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Flexible schedule
• Professional development assistance

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
n/a

Ability to commute/relocate:

• Fairview Heights, IL 62208: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Fairview Heights, IL 62208

Salary : $15 - $17