Technical Manager

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 93,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.

We aim to be the most competitive and the most productive service organization in the world. Our core competencies in inspection, verification, testing and certification are being continuously improved to be best-in-class. They are at the heart of what we are.

Job Description

Job Title: Technical Manager 

Job Type: Permanent 

Hours: 37 per week

Benefits / perks: 

10% annual bonus (discretionary and subject to eligibility criteria), Private Medical Cover, 4-8% matching company pension contributions, 4x Life Assurance, Electric Vehicle Leasing Scheme, 24 days Annual Leave (increasing with service) plus bank holidays, Birthday Leave Scheme, Enhanced maternity/paternity and adoption pay, Length of Service Awards, Health & Wellbeing initiatives, Christmas Vouchers.

Main Purpose of Role

Responsible for leading the technical delivery of ATEX, UKEx, IECEx and related services, assisting Operation Management to drive the business performance to maximize revenue and profit whilst maintaining high standards of quality, safety and staff well being.  

Key Accountabilities

·        Maintain ongoing ISO17025 and ISO 17065 accreditations to the satisfaction of UKAS to demonstrate to customers a high level of capability.  Maintain ongoing IECEx acceptance as both ExTL and ExCB.  Develop other accreditations as required by the business and group.

·        Ensure technical performance management of team, including contributing to annual employee performance appraisals to identify individual development needs, assess contribution and meet the objective ensuring all employees have accurate performance agreements.

·        Representation of SGS on various standardisation and certification committees.

·        Management of SGS sharepoint, including uploading of new SGA documantation and relevant material arising from standardisation/certification committee meetings.

·        Contribute to the development of new business opportunities to enable the ongoing long term growth and profitability of the business.

·        Management, development and delivery of SGS Training courses to clients, both in Buxton and at client premises.

·        Development and delivery of in-house training courses to SGS affiliates.

·        In conjunction with the Operation Management, manage key customer interfaces to ensure requirements are understood and issues resolved so that the customers receive the required service in a timely and high quality manner..

·        Maintain an awareness of local market trends/developments to ensure that new business avenues are explored and appropriate growth opportunities maximised.

Qualifications

Skills & Knowledge

Essential

·    Able to identify and advise on business development/efficiency opportunities to ensure sustainable revenues at acceptable margins.

·    Effective interpersonal skills – able to develop positive working relationships with people at all levels, both with SGS colleagues and external clients/partners.

·    Good communication skills – both verbal and written.

·    Expert Technical knowledge of the ATEX, UKEx and IECEx business.

·    Able to adopt a flexible approach to work and react effectively to a rapidly changing environment.

·    Effective people management techniques.

·    Able to work under own initiative and with a high degree of autonomy & maturity.

·    A working knowledge of H&S and quality systems

·    Knowledge of IT systems, particularly MS Office applications.

Desirable

·    Working knowledge of contract and employment law.