Manager

Position Summary - Join our team at the newest location, Shalhoob's @ Magnolia. A collaborative team player, the manager works alongside other managers to effectively lead the front-of-house team. They prioritize providing exceptional service and hospitality to ensure customer satisfaction. Additionally, the manager is always ready to assist with any front-of-house managerial duties that may arise, making them an invaluable asset to the team.

Essential Duties and Responsibilities - The essential functions include, but are not limited to the following:

• Correspond via email and telephone with potential and existing guests, maintaining warm, friendly and professional demeanor at all times.
• Write weekly Front Of House schedule
• Update & organize POS with specials, counts & 86’d items as needed on food & beverage menu.
• Maintain the statutory local authority Food Hygiene Certifications
• Help facilitate distribution and setup of catered food deliveries from start to finish, including but not limited to, fielding inquiries, completing guest order forms & distributing catering sheets to kitchen.
• Serve as lead contact with delivery services, cultivating this vendor relationship.
• Manage an inventory of catering & onsite disposable supplies, placing bi-weekly orders with suppliers.
• Takes a proactive approach to facility maintenance, and leads the way when solving problems.
• Manage an inventory of beer, wine, liquor, food & onsite disposable supplies, placing bi-weekly orders as needed with suppliers.
• Helps with duties of other employees (i.e. server, food runner, counter, POS, bartender, busser etc.) when necessary because of an unexpected absence or extra volume. Will also have to work the above positions in slower seasons or off peak times.
• Has a strong understanding of company background and philosophy.
• Performs other work-related duties as assigned.
• Help create menus and signage for all aspects of the restaurant.
• Work closely with staff to maintain understanding and knowledge of all offerings as they change seasonally.
• Exercise punctuality in all daily operations, meetings, site visits and events.
• Work alongside of the entirety of the Shalhoob team—FOH/BOH managers and hourly team members—and always maintain a positive, professional and team-oriented demeanor while in the restaurant space.
• Assist in housekeeping tasks when asked and follow direction.
• Adhere to all Company policies, procedures and practices including health & safety, and loss prevention.
• Any other duties as assigned by upper management.

• High School Diploma or GED graduate.
• Ability to remain calm and composed under pressure.
• Ability to provide exceptional guest service.
• Strong communication and follow through skills; confident on telephone.
• Willingness to maintain a clean, healthy and safe working environment.
• Ability to learn and use company computer to input data.
• Ability to coordinate multiple activities with attention to detail.
• High organization skills and a penchant for time management.
• Ability to work independently, with minimal supervision.
• Must be Serv Safe certified with 90 days of hire.

Physical Demands and Work Environment

• Ability to be flexible with schedule and attend events as needed. This may be AM, PM, weekends or holidays, when needed.

• Ability to stand for extended periods of time

The description of the physical demands and the work environment characteristics here represent those that must be met by an employee to successfully perform and those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires employees to work in close quarters with other employees and/or guests which may result in physical, non-sexual contact with other employees and/or guests.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand. The employee is occasionally required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Tasting and smelling abilities are required occasionally to distinguish with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, airborne particles, raw proteins and hot liquids. The noise level in the work environment is usually moderate to loud.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed are the minimum levels of knowledge, skills or abilities.