What are the responsibilities and job description for the Catering Sales Manager position at Shaner Operating Corporation?
About The Team
Shaner Hotels has an amazing opportunity at our Southbridge Hotel & Conference Center, a 203- room modern structure with historic attributes, features 24,000 square feet of state-of-the-art meeting space and an exceptional food & beverage operation. Located in the charming New England town of Southbridge, Massachusetts, the Southbridge Hotel & Conference Center is within an hour’s drive of both Boston and Hartford. This elegantly restored, historic hotel combines the beauty and hospitality of a modern hotel with historical touches yet the technological convenience of an IACC-accredited conference center. It has a full-service lounge, restaurant, indoor pool, and extensive fitness center including racquetball and basketball courts.
About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety ofservicesfor investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
Job Description:
Responsibilities
Responsible for development, solicitation, detailing and maintenance of accounts in assigned market segments. Required to meet or exceed budget goals and established quotas. Manage all aspects of booking meetings and catering functions to include proposals, contracts and detailing Banquet Event Orders.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
- Assists the Director of Catering and/or Director of Sales and Marketing to ensure compliance with and completion of all daily operational procedures by the Catering Department.
- Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that Catering team is informed as well.
- Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services.
- Suggestively sell menus, which meet the clients’ needs and maximize revenues.
- Welcome group contact upon arrival at function and ensure guest satisfaction.
- Contact clients after scheduled functions to ensure guest satisfaction and to solicit for re-booking.
- Actively solicit and book business following hotel standards.
- Attend designated meetings (BEO Meetings, Departmental Meetings, Staff Meeting), menu and wine tastings.
- Keep abreast of current market trends and research competitors.
- Project a professional image of the hotel.
- Coordinates and maintains effective relations with other departments in hotel to maintain excellent guest service and to promote programs.
Qualifications
- High school graduate or equivalent; college degree in hospitality management or business preferred.
- Minimum 1-year prior experience in Sales, Catering or Convention Services.
- Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding.
- Ability to speak effectively before groups of customers or employees of organization.
- Bilingual English / Spanish a plus.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Familiarity with Sales and Marketing tools.
- Knowledge of all styles of room set-ups, standard equipment involved and proper handling of the standard
- equipment.
- Knowledge of accommodating room capacities and organizing set-up requirements from information on Banquet
- Event Orders.
- Previous training in the hospitality industry, food service or the culinary fields.
- Knowledge of local activities and attractions appropriate for clientele.
Responsibilities
Responsible for development, solicitation, detailing and maintenance of accounts in assigned market segments. Required to meet or exceed budget goals and established quotas. Manage all aspects of booking meetings and catering functions to include proposals, contracts and detailing Banquet Event Orders.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
- Assists the Director of Catering and/or Director of Sales and Marketing to ensure compliance with and completion of all daily operational procedures by the Catering Department.
- Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that Catering team is informed as well.
- Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services.
- Suggestively sell menus, which meet the clients’ needs and maximize revenues.
- Welcome group contact upon arrival at function and ensure guest satisfaction.
- Contact clients after scheduled functions to ensure guest satisfaction and to solicit for re-booking.
- Actively solicit and book business following hotel standards.
- Attend designated meetings (BEO Meetings, Departmental Meetings, Staff Meeting), menu and wine tastings.
- Keep abreast of current market trends and research competitors.
- Project a professional image of the hotel.
- Coordinates and maintains effective relations with other departments in hotel to maintain excellent guest service and to promote programs.
Qualifications
- High school graduate or equivalent; college degree in hospitality management or business preferred.
- Minimum 1-year prior experience in Sales, Catering or Convention Services.
- Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding.
- Ability to speak effectively before groups of customers or employees of organization.
- Bilingual English / Spanish a plus.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Familiarity with Sales and Marketing tools.
- Knowledge of all styles of room set-ups, standard equipment involved and proper handling of the standard
- equipment.
- Knowledge of accommodating room capacities and organizing set-up requirements from information on Banquet
- Event Orders.
- Previous training in the hospitality industry, food service or the culinary fields.
- Knowledge of local activities and attractions appropriate for clientele.
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