Position Summary:
The Guest Service Agent is responsible for the guest reservations and front desk experience. Responsibilities include selling the resort and booking reservations for social and group guests. Greets and registers guest upon arrival and checks guests out in a speedy and correct manner, while providing outstanding guest service. Must be able to accurately give directions and answer questions regarding resort and surrounding area.
Position Duties/Responsibilities:
Professional Experience:
This position requires 6 to 12 months of professional experience in reservations or front desk in a hotel/resort setting.
Education:
A minimum of a High School Diploma or equivalent is required for this position, Associate’s Degree in related field is preferred.
Required Skills:
Working Conditions/Envoirment:
The physical demands and work environment described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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