IT Coordinator

IT Coordinator
Are you inspired to help? Are you courageous? Do you dream of working on the wildly important and changing the world? At Shapiro, we are running ahead of and leading the pack.
The Shapiro Execution Team focuses on the intersection where technology and data meet people and processes. We believe in intentional change and finding solutions for people and our planet to make long-term lasting impacts.
The IT Coordinator position is a critical member of the Execution Team working directly with leadership, technical staff, project management, and internal customers to implement and manage solutions that achieve business objectives with a focus on user adoption of Cloud tools.
This role will serve as the first point of contact for internal customers seeking technical assistance, software configuration, hardware management, and deployment of assets.
The IT Coordinator will be responsible for synchronizing day-to-day Shapiro IT activities and coordinating Microsoft 365 Cloud application projects including: Exchange Online, OneDrive, Teams, Microsoft SharePoint Online, Power Automate, Azure Active Directory, and Microsoft Office.

Join the Shapiro Mission
Shapiro is not your typical recycling company. Our work goes far beyond metal recycling. With a strong focus on sustainability, we’re bringing our partners into the future of smart manufacturing and building a better world for everyone.
After more than 100 years in this business, we’re operating more like an agile startup than ever before, fostering innovation among our team of 160 and growing. Shapiro’s strategic buyers, sales leaders, mechanics, drivers, process engineers, and sustainability superheroes all play an essential role in transforming our industry and the world.

What You’ll Do at Shapiro

• Direct the activities of the Shapiro helpdesk to ensure the IT needs of users are met
• Coordinate Microsoft 365 cloud projects internally and with third-party vendors
• Plan and oversee the installation and maintenance of computer systems, hardware, and networks
• Perform ongoing support and maintenance of all hardware, software, and network components
• Create and maintain end-user accounts and diagnose and fix security access issues
• Be responsible for network systems' effective and secure performance, including servers, switches, firewalls, and telephony
• Assist with the testing and release of new software development initiatives
• Monitor and analyze the success of IT initiatives and projects and continually develop and evaluate new technologies and tools for the company
• Identify opportunities to improve user satisfaction
• Ensure IT and security policies are updated and maintained with third-party vendors

Need to Have

• A bachelor’s degree in a computer science-related field
• Microsoft certification or related certifications
• Experience preserving the confidentiality of a company’s records and initiatives
• Experience with Microsoft server operating systems, domains administration, Office 365 administration, system virtualization, firewall administration, telephony systems, and network security, monitoring, and troubleshooting
• Three (3) or more years of experience installing, configuring, managing, and troubleshooting Windows server operating systems, Active Directory, Group Policy, Windows desktop operating systems, and Office 365
• Experience beta and regression testing new web and mobile-based software systems, documenting testing results, and communicating results back to software development team
• Ability to communicate complex information (geek speak) clearly and concisely to non technical users
• Experience managing and configuring mobile devices such as tablets and smartphones
• Experience working with a Managed Service Provider vendor to troubleshoot hardware problems and provide boots-on-the-ground support to them
• Experience utilizing a project management / ticketing system to manage all IT activities and projects
• Experience creating and maintaining documentation related to network configurations
• Experience creating and maintaining process documentation and maintaining policies, procedures, and associated training plans
• Strong organizational skills to manage the administrative tasks related to IT activities
• Experience providing friendly, professional, accurate service and support to all users by promptly responding to emails, phone messages, and correspondence.
• A significant attention to detail to never let anything slip through the cracks
• Ability to manage multiple tasks at once and keep them all moving forward
• Ability to automate workflows and streamline processes
• Strong analytical and problem-solving skills
• Ability to coordinate well with other departments, personnel, and vendors and be a go-to expert

Nice to Have

• Experience in the metals, recycling, and sustainability industry
• Experience with data analytics and business intelligence related projects
• Experience using Microsoft Power Automate or similar using low-code and drag-and-drop tools to automate business processes
• Experience with the Cadence phone system or similar

Job Type: Full-time