Manager of Field Services

Job Title Manager of Field Services Position Overview Shaw Industries is looking for a Field Services Manager to oversee Field Service Technical Representatives in Georgia and in the Market. The manager will ensure that the product installation needs of our internal and external customers are understood, and the appropriate resources are allocated to meet the need in a timely manner. Shaw Industries Group, Inc. is a wholly owned subsidiary of Berkshire Hathaway, and is a global leader in delivering carpet, hardwood, tile & stone, laminate, synthetic turf, and other specialty products to residential and commercial markets worldwide. We are committed to creating a better future for our customers, our people, our company, and our communities. Responsibilities Manage Field Service Representatives to ensure needs are met for both our Salesforce and our customers. Ensure that Representatives are utilized based on their skillset. Work with Quality, Marketing, and technical groups to mitigate our risk as related to both marketing claims and product performance as related to installation as well as cleaning & maintenance of our products. Manage new technology evaluation in real life field installation environments to make the new product introductions and innovative products successful. Provide departmental metrics on Tech Rep activities and be able to show monthly and yearly work activities by type and Tech Rep. Work with EE leadership and business partners on having appropriate resources in field to support business needs. Drive results through training of our sales associates and our customers for the installation of all products. Partner with Financial Services to ensure claims inspections performed by Representatives meet the needs as outlined by Financial Services. Ensure that proper accountancy of T&E expense is maintained as per Shaw policies. Continuously expand and cross train skillsets among the team of Representatives. Communicate goals, objectives, and priorities to employees. Represent Shaw Industries in the community and promotes organizations goodwill and support of the local community. Ensure leadership with accountability to coach and develop workforce. Ensure a safe work environment for all associates and visitors to work and all safety procedures are followed. Ensure all applicable requirements for environmental compliance are met. Qualifications Bachelor’s degree and 5 years of experience managing others in a customer support driven environment (manufacturing a plus) In lieu of a bachelor’s degree, 8 years of experience managing others in a customer support driven environment (manufacturing a plus) Ability to communicate effectively both written and verbally In-depth understanding of installation skills on a variety of products a plus Competencies Demonstrate Strategic Influence Make Effective Decisions Demonstrate Customer Orientation Lead Change Build Trusting Relationships Build a Successful Team Shaw benefits include: Medical, dental, vision insurance and Pet insurance Life insurance and disability coverage Tuition reimbursement Employee assistance program Health savings account Paid Time Off Parental Leave 401K and Retirement Plans Product discounts for employees Gym membership discounts Adoption assistance Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations) And much more. Work Shift 8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws. As we continue to monitor the spread of COVID-19 (coronavirus), we might determine the need to postpone in-person interviews to ensure the health and safety of our associates, candidates, and the community. In this case, we can accommodate with a phone or video interview, and will schedule an in-person interview for a later date. The method by which you interview does not impact your standing as a candidate for this position. Shaw Industries Group, Inc. is more than a flooring company – we are 22,000 people united in our vision of creating a better future for our customers, for our people, for our community and for our company. We provide carpet, resilient, hardwood, tile & stone, laminate, synthetic turf and other specialty items for residential and commercial markets worldwide. We meet diverse customer needs through an expansive portfolio of brands, including: Anderson Tuftex, COREtec, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Floors, Shaw Hospitality, Shaw Sports Turf, Southwest Greens, USFloors and more. Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway with nearly $6 billion in annual revenue and representation throughout the U.S., as well as in Australia, Belgium, Brazil, Canada, Chile, China, France, Great Britain, India, Mexico, Scotland, Singapore and the United Arab Emirates. For more information about our company brands, operations and community involvement, visit www.shawinc.com. If you need any additional assistance or accommodation or have questions, please contact us at shaw.recruiting@shawinc.com

Salary : $6 - $0