Retail Supervisor

Job Title: Retail Supervisor

General Definition: Responsible for coordinating the activities of the operations and

staff components of the gift shop operations toward the achievement of established objectives.

Supervision Received: Marketing Manager

Supervision Exercised: Retail Department

Essential Job Functions:

• Ensure vendor relationships are developed and maintained for the profitability of gift shop operations.

• Management and oversight of merchandising function to ensure that stock is profitable.

• Participate in the negotiation of contracts with vendors.

• Manage the inventory control function to ensure the accuracy of inventory on hand as well as profitable inventory levels are maintained.

• Participate in the development and implementation of site development and remodeling plans.

• Attend frequent local, regional, and national trade shows to research and evaluate new products and business ideas.

• Develop and maintain strong vendor relationships to maximize current assets and future profits.

• Responsible for the selection of merchandise to ensure that inventory best suited for customer demographics and the image of the gift shops is maintained.

• Responsible to direct gift shop profitability in partnership with facility general management as appropriate.

• Read and interpret financial data and make appropriate recommendations for strategic direction of gift shop in partnership with facility general management as appropriate.

• Consistent periodic analysis of staff capacity needs, recommending to management when additional staff is necessary

• Consistent periodic written performance reviews of each subordinate to inform them of their strengths and weaknesses, and how to build on the strengths and work to supplement the weaknesses.

• Create and maintain a productive, fun and innovative work environment for subordinates.

• Manage the gift store pricing strategy along with gift store promotions.

• Responsible for supervising and directing all gift store business strategy.

• Anticipate changing customer needs within the dynamic hospitality/gaming environment.

• Closely monitor customer flow to ensure the capacity is adequate to meet guest volume.

• Attempt to resolve significant problems to the satisfaction of the guest and in the best interest of Golden Mesa.

• Handle complaints and render decisions tactfully.

• Perform all other duties as assigned.

MINIMUM QUALIFICATIONS

Education:

• High School Diploma or GED equivalent

Knowledge, Skills and Abilities:

• Ability to understand inventory process is essential for this position.

• Ability to supervise at least ten employees at any given time.

• Must be able to demonstrate understanding of financial statements and sales, profit, and loss of retail businesses.

• Present broad-based business acumen and understanding.

• Ability to act with sense of urgency.

• Excellent interpersonal, business partnership, team building, and leadership skills required.

• Must be a trusted and trustworthy member of the Golden Mesa Casino team, as well as an excellent role model and representative of the people of the Shawnee Tribe.

• Ability to be able to address large groups through presentations and/or speeches

• Proficient computer knowledge; including, MS Word, Excel, and Outlook required.

• Must be able to be on call 24 hours a day, 7 days a week.

• Must be able to work evenings, nights, weekends, and holidays.

• Must be able to travel for extended times.

• Ability to respond effectively to sensitive inquiries and complaints

• Must be able to work in a smoke filled casino environment

Training and Experience:

• Three (3) years of retail operations experience to include merchandising required

• Two (2) years retail management experience required

• Experience managing a staff of at least three people is required

Licenses/Certifications/Other:

• Must be able to pass a background check and receive/maintain a license or permit from the Shawnee Tribe Gaming Commission

• Must be able to complete pre-employment drug test with a negative result