Job Posting for Computer Operator at SHAZAM

SHAZAM recognizes that community financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.

And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening community financial institutions.

What we’re looking for:

SHAZAM is looking for a Computer Operator to join our team. In this position, you’ll work closely with team members in your department performing the day to day customer service and processing activities for the data center.

What you'll do:

Process bank databases, reject re-entry and balancing of proof items, generation and transmission of electronic cash letters, and generation of image statements.
Notify the Data Center Manager of systems/software not functioning within normal operation parameters.
Perform assigned Service Requests for owned hardware and software.
Be a back-up for statement rendering services and assist as needed.
Perform procedures and complete appropriate department records in accordance with departmental goals, policies, and standards.
Respond to customer complaints and escalate issues to the Data Center Manager as needed.
Respond to inquiries from operational external/internal auditors and bank regulatory entities. Consult with more senior team members if necessary.
Maintain regular and consistent attendance at such level as is determined in the employer’s sole discretion.

What you need:

Knowledge of banking system operations is helpful.
Persons filling this position must have the ability to review documentation and input, access and retrieve information to and from a computer for hours at a time.
Persons filling this position must have the ability to communicate via the telephone, in person and through correspondence with users, fellow employees and managers, especially in critical time certain situations when there are system problems impacting customers.
Ability to think independently and provide self and group direction, solve various problems and make informed, rational decisions.
Must have excellent conflict resolution skills and the ability to lead and participate as a team leader or team member in a team's conflict resolution and consensus building process, as well as assisting in maintaining positive team morale and team cohesion.
Ability to work in an environment that often has miscellaneous cubicle noise (ex: may hear others’ phones, conversations, radios, etc.), fast pace, high expectations, and frequent interruptions.

What’s in it for you:

Supportive, collaborative, inclusive, and diverse workforce.
Career learning, development, and growth opportunities.
Culture of respect and dignity, teamwork, honesty, and integrity.
Excellent benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible spending and health savings accounts
- Life insurance and short- and long-term disability provided at no cost
- Time away from work – PTO, VTO, paid parental leave, and company holidays
- Educational assistance
- Professional Certification Bonus program

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

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$49,363 - $70,660

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