Lead Human Services Professional

Here is why working at Sheboygan County is for you:
It is our imperative to remain an inclusive workplace. Sheboygan County is committed to attracting, supporting, and retaining a culturally diverse workforce that represents our community. Sheboygan County Health and Human Services also strives to be a trauma informed organization which fully realizes the prevalence of trauma, recognizes the effects of trauma, and responds with trauma informed policies and practices, and we are looking for staff who will help us champion this journey.
Becoming a member of our growing team also means that YOU become our top priority. You will not only enjoy a dynamic work environment but a variety of perks including but not limited to the following:

• Generous benefits package and access to our free InHealth Clinic
• Time off: 15 vacation days, sick time and 10 paid holidays
• Other perks: Referral program, Wisconsin Retirement System, education discount and more!

What to Expect:  
The Lead Case Manager position is responsible for providing frontline clinical and programmatic supervision to case management staff, assessing consumer functional eligibility, and for planning, arranging, monitoring and coordinating programs and services provided. The position is supervised by the Behavioral Health Case Management Unit Supervisor.

• Provides information, outreach, and assistance to consumers and the public at large; collects information, completes functional screen to determine services eligibility and need, and accepts referrals for services as assigned. Reviews cases to assure proper program placement. 
• Maintains familiarity with and informs persons served of their rights and responsibilities and assures that rights are protected in the course of services delivered.
• Demonstrates engagement and responsiveness with consumers and responsibilities and their support teams; assess current functioning and priorities, and determines the type, times, range of services or supports required. Encourages conceptualization of cases in new ways and through trauma-informed and person-centered perspectives, and challenges supervisees to accurately perceive the thoughts, feelings and goals of theconsumer. 
• Helps to organize relevant case data in planning goals and strategies with the client and plots course of treatment as part of a treatment team. 
• Provides, coordinates, regularly monitors, and/or adjust services as planned, assuring their ongoing focus, effectiveness, and efficiency. 
• Models engagement and vulnerability in staff meetings.
• Maintains case records, including timely and accurate documentation of activity, progress toward goals, and changes in consumer status or plans. 
• Maintains awareness of and compliance with applicable rules, policies, procedures, funding source requirements, professional standards. 
• Ensures the use of evidence-based practices while encouraging and exploring the use of alternative, innovative and cost saving interventions. 
• Supports and motivates staff to work towards identified program action plans and outcomes. 
• Seeks guidance from supervisor, peers, and/or other relevant professionals when ethical questions or conflicts arise. 
• Participates in unit and department meetings, discussions, training, and activities demonstrating orientation toward professional competence and continuous quality improvement; makes recommendations and assists with service improvement when warranted. 
• Reinforces zero tolerance for interactions that are not professional, cautious, and compassionate. 
• Participates in monthly budget/financial meetings. 
• Lead appropriate group therapy programming as required.

In addition, the Lead Case Manager will be responsible for the following:

• Lead, coordinate, and/or participate in committees and/or projects that serve to improve or expand unit services.
• Assist supervision with data collection for quarterly and annual reports.
• Provide training on an individual or group basis to the internal team or external providers.
• Serve as a first stop for case management staff who have clinical or programmatic questions or support needs and serves as a resource to staff in the absence of the supervisor.
• Evaluates clinical skill in new staff and reports this to supervisor.
• Provide regularly scheduled clinical supervision with an agenda and maintains supervision notes which are shared with supervisor, and brings to supervisor any administrative or clinical issues that arise.
• Involves supervises in the supervision process, shares power, and builds leadership skills; making supervision a constructive learning process.
• Seizes teachable and leadership moments when working with staff: Shares opinions, experience, resources, literature, evidence-based practices, and gives direction.
• Other duties as assigned.

• Licensure through the Department of Safety and Professional Services as a social worker, marriage and family therapist or professional counselor is required, with preference given to individuals with a dual-certification in mental health and addiction counseling with experience serving children and adults living with severe and persistent mental illness. 
• Knowledge and understanding of federal laws, State Statutes, and administrative rules which regulate the services to be provided. 
• Knowledge and understanding of the programs, funds and services available. 
• Knowledge of and sensitivity to social problems, cultural diversity, human growth and
  development, and individual and family functioning. 
• Knowledge of or experience with trauma-informed principles and practices is preferred. 
• Ability to coordinate activities and functions that cross unit and departmental lines and involve other county and community agencies. 
• Ability to provide observation of direct practice and provide constructive feedback. 
• Ability to establish and maintain effective working professional relationships with consumers, peers, supervisors, community stakeholders and the public at large. 
• Ability to relate to people and to communicate effectively in both written and oral formats. 
• Ability to maintain confidentiality. 
• Ability to exercise sound judgment in confrontational and stressful situations. 
• Ability to convey a sense of competence, calm, and hope in regard to even the most challenging situations. 
• Ability to follow instructions, be organized, complete tasks, and to work closely with the supervisor and others.
• Must have unlimited access to a car, a valid driver’s license, automobile insurance, and the ability to efficiently travel in and out of county, as needed.

WORKING RELATIONSHIPS

• Reports to Human Services Manager. Works with Public Health Professionals (Nutritionists, Sanitarians, Public Health Educator, Public Health Nurses), Human Services Assistants (Public Health Aide, Public Health Technician, WIC Assistant).
• Frequent contact with co-workers, consumers, State, County, and other authorities, community partners and members of the public. Provides leadership and direction for staff.

 WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

• Work is performance primarily in a standard office setting but involves travel and performance in a variety of community and regional locations. Ability to lift up to 20 pounds and a combination of sitting and standing postures may be required. 
• Ability to minimally work 8 hours per day and 40 hours per week is required.
• Risk of blood-borne pathogen exposure is considered low.