What are the responsibilities and job description for the Toyota Automotive Service Advisor position at Sheehy Toyota of Laurel?
Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service--someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
Responsibilities
- Attitude is everything—greet service department customers promptly and courteously
- Listen to each customer and clearly articulate repair needs to techs
- Upsell recommended/additional services using low-pressure, high-integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Requirements
- Previous experience as a Service Advisor is preferred
- Reynolds & Reynolds or similar DMS proficiency preferred
- Must have strong customer communication skills both in-person and on the phone
- Strong organizational skills
- Must be able to manage in a fast paced work environment with limited supervision
- Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
- Authorized to work in the USA
- Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening
- Must have a valid driver's license
Benefits
- Health, Vision and Dental Insurance
- Paid Training
- Career Advancement
- 401(K) with profit sharing
We believe in investing in our employees from the very beginning. We focus on making our employees the best they can be through continuous training, advancement opportunities and top-notch compensation and benefits – all while promoting a culture that supports our Core Values: Sincerity, Hard work, Employee teamwork, Enthusiasm, Hospitality and being Your best. It’s simple really – we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees!
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. Sheehy Auto Stores is an Equal Employment Opportunity Employer.
