Job Posting for Core System Analyst at Shell Federal Credit Union

The Core System Analyst I is responsible for mid-level computer support of the credit union infrastructure.

Essential Job Duties And Responsibilities

Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions
Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act
Required to attend annual training sessions as instructed or scheduled
Perform job duties and responsibilities in compliance to SFCU policies, procedures, philosophy, and standards of performance
Provides primary support for the credit union's core system and related systems including Databases, Automation, and Application Servers. This includes planning, designing, implementing, maintaining, and troubleshooting, processing schedules, building Job Files, automating processing, and upgrading the system hardware and software as needed
Designs, supports, and implements automation of processes for the core system, the credit union network, and with third party systems. This includes analysis and re-engineering processes across departments to improve productivity and effectiveness of users. Documents new processes and updates as needed
Participate in routine system maintenance. Modify job files, batch processing, parameters, test directories, consoles and print queues, security groups and other items associated with the core system and automation software. Make changes at the request of Credit Union management and staff while adhering to Change Management process
Provides end-user support to all levels of employees on all core-related platforms, including application support. Troubleshoots, suggests fixes or workarounds, and modifies system parameters as needed to allow business units to achieve objectives
Provides support to the project management office and management on all project tasks, requirements, technical support, and development updates
Works with management to administer and update user roles within core systems. Provides periodic audit reports and changes to CIO, ISO, and Risk Department
Follows Change Management guidelines, including submitting and following change requests. This includes periodic updates to management and documentation for the team
Assists in implementation of core system releases and updates, including working with other areas to ensure smooth deployments
Work closely with team members on issues to fully resolve in a timely manner
Maintain a high level of communication with all affected departments of upcoming or current changes to application systems and provide the necessary information to help assist in the implementation of those changes
Participate in on-call rotation as needed which can include nights and weekends
Performs additional duties as assigned

Shell Federal Credit Union is an equal opportunity and an affirmative action employer and committed to providing equal opportunity for all employees and applicants for employment, without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, citizenship status, marital status, protected veteran status, mental and/or physical disability, pregnancy, or any basis prohibited by State or Federal law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

Knowledge and Skills

Minimum two years of IT similar or related experience.
Minimum two years’ experience working in a technology-based support environment (Help Desk, Operation Systems Support).

Education / Training

High school diploma or general education degree (GED).
Completion of a specialized course of study at a business or trade school preferred.
Working knowledge of a programming language (C#, Java, SQL, PowerShell) preferred
Two to three years of advanced, hand-on knowledge of Windows Servers and/or various Databases.

Job Requirements

Knowledge of credit union products and services preferred (JHA Symitar, Episys, ARCU, Synergy, Synapsys)
Welcoming and helpful demeanor
Possess the desire to accept additional responsibilities within branch operations
Strong leadership skills
Possess well-developed communication skills using tact and persuasiveness to reach an objective and maintain goodwill
Possess a highly positive, member-service oriented attitude and the ability to anticipate member needs and initiate assistance beyond duties assigned
Proficient computer skills for data extraction and transmission tools (SFTP, SSH, Putty, SQL, PowerShell)
Accuracy with numbers and attention to detail are needed
Proficient level knowledge of Microsoft end user products such as Microsoft Office 2012 or above
Must possess professional verbal and written communication skills
Position requires participation in on-call rotations as needed or assigned.
Position will at times require participation in after-hours or weekend work.
Must be prepared to participate in Disaster Recovery, Business Continuity, or Incident Response scenarios.
Ability to multitask in a fast-paced environment.
Ability to handle workloads during emergencies or stressful time sensitive situations.
Ability to work in an open-concept workspace/environment.

Physical Demands

While performing the duties of this job, the employee is regularly required to bend and stand. May at times be able to lift, carry and/or move up to 15 pounds.

Working Conditions

Exposure to potential hazardous conditions-robbery. Employees are to receive detailed instructions and procedures to be followed to minimize risk.

In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

This Job Description is not a complete statement of all duties and responsibilities comprising this position. Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

This organization uses E-Verify in its hiring practices to achieve a lawful workforce.

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Core System Analyst

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