Cash Operations Manager

Primary Function

The Manager Cash Operations is responsible for overseeing team that processes payments, liquidations, disbursements, charge off’s and write off’s in accordance with CFPB guidelines, fedral and state laws and company policy. The Cash Operations team processes loan level financial transactions on mortgages.

Direct Reports

• Cash Control Specialist I, II, III

Principal Duties

• Responsible for leading and developing assigned team members. Performing evaluations of performance and development plans to ensure employee retention.
• Establish and maintain working relationships with business partners to streamline and improve cross dependent processes.
• Establish and document policies and procedures that support the company and departmental standards, procedures, and strategic directives.
• Drive progress and manage audits and projects to ensure timely completion.
• Examine and correct outages timely and accurately.
• Compile monthly details reports of Cash metrics.
• Manage vendor relationships.
• Troubleshoot and resolve issues that may arise, escalating when necessary.
• Performs related duties as assigned by management.

Education and Experience Requirements

• Bachelor’s degree in management, finance, or accounting preferred.
• 6-8 years directly related experience.
• Experience leading or supervising others.

Knowledge, Skill, and Ability Requirements

• Must have excellent customer service skills and ability to complete tasks within a deadline.
• Mortgage servicing experience preferred.
• Requires analytical, quantitative, and problem-solving skills, and the ability to complete complex projects with minimal supervision.
• Proficiency utilizing Excel.
• Strong Interpersonal communication skills are required, with the ability to communicate with C-level management.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Extended hours
• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Experience:

• Leadership: 2 years (Preferred)

Work Location: In person