Office Assistant

Shenandoah Community Health (SCH) is a Federally Qualified Health Center whose mission is to provide access to healthcare by reducing barriers to care.  Our coordinated range of services includes primary care, women's health, behavioral health, oral health, HIV case management, pharmacy, lab, radiology, and a variety of support services. SCH also offers interpretation services for patients whose primary language is not English. Working at SCH is more than just a job, it is an opportunity to impact the lives of the people living in our community. Come join our team! To learn more about SCH, visit www.shencommhealth.com.

Job Summary:   

This position is primarily responsible greeting and checking in patients, scheduling patients, collecting co-payments, answering the department’s telephone, and accepting/scanning new patient registration documents into the EHR while maintaining the BHS wait list.  In times of need, to also be responsible for collecting patient vitals and assisting with group therapy sessions as requested.  

Role & Responsibilities:

• Greet clients in a courteous manner.
• Answering and screening all phone calls
• Check in clients and generate fee tickets for providers in a timely manner.
• Collect co-pays and process transactions for medical record copying fees as needed.                                               
• Ensure all new client registration documents are filed in an accurate and organized manner in making sure other medical personnel will be able to easily locate documents in the EHR when needed.
• Ensure confidentiality of all client information in performing his/her duties.
• Maintain the new client waitlist to ensure accuracy and timely processing of new patient appointments.
• Review the 3-week letter report and generate letters for outreach as needed.
• Collecting and documenting client vitals as needed, in conjunction with the guidelines provided in the clinical responsibilities of Unlicensed Assistive Personnel (UAP) .
• Assisting with the logistical flow of Substance Abuse Groups as needed.  
• Resolving day to day issues as required, ensuring high quality services.

• Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Interpersonal Skills & Standards: Demonstrates the willingness and ability to establish high trust relationships at work. The ability to demonstrate high levels of respect, empathy, specificity, and genuineness when engaging with staff and patients.
• Adaptability: Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Initiative: Volunteers readily; asks for and offers help when needed.
• Confidentiality: Ability to maintain the highest level of discretion and confidentiality.
• Dependability: Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments. Completes tasks on time or notifies appropriate person with an alternate plan.

Essential Skills and Education Requirements:

• Must have a high school diploma or the equivalent with some college course work in a related field preferred.
• Previous experience in a behavior health setting or medical office setting preferred.
• Previous experience performing reception duties with behavior health for substance abuse clients is preferred.
• Must have excellent data entry and computer skills, including experience with Medical Manager, or Next Gen.
• Must have strong communication and customer service skills.
• Prior experience scheduling patients and dealing with medical records is preferred.