Supervisor noc

Job Summary

Responsible for providing network and systems surveillance for all Shentel networks, as well as incident management support for the Network Operation Center (NOC).

Responsibilities include planning and supervising the installation and maintenance of Network Operation Center (NOC) equipment, evaluating trouble reports and determining the proper course of action.

This position has primary responsibility for conducting daily performance feedback and making recommendations for hiring and firing employees.

Qualification Requirements :

• Education : High school diploma required; advanced technical degrees preferred.
• Experience Level : Minimum 5 years’ experience working in NOC environment.
• Experience developing operational processes and procedures.
• Experience training and mentoring team members. Supervisory experience preferred.
• Special Requirements : Telephony and IP systems based on various transport protocols, copper, fiber, TDM, SONET, Metro Ethernet and wireless.
• Must be able to resolve issue through resolution.
• Must be able to work in a 365 day operation with non-standard work shifts.
• Applicant must have effective oral and written communication skills as well as excellent interpersonal skills, and the ability to organize and prioritize work.
• Experience with Microsoft Office products including Word and Visio.
• Licenses or Certifications :

Knowledge of :

Skills : SNMP and TL1 network management protocolsExperience with MySQL or Microsoft Access databasesand Microsoft ExcelBasic network troubleshooting skills including but not limited to ping and traceroute.

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.

shentel.com . When you contact a HR Representative please identify the type of accommodation or assistance you are requesting.

We will assist you promptly.

For technical issues with the website, please contact employment@emp.shentel.com . EEO is the Law and Pay Transparency Other details

• Job Family Engineering & Operations
• Job Function Incumbent Cable
• Pay Type Salary
• Required Education High School

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Last updated : 2024-05-17